Customer Reviews

This is just a quick note on why customer reviews matter to us.

We would like to give a huge thank you to all our amazing customers who have shared their feedback and left us reviews over recent months. As we build from the ground-up these really do make the world of difference to our reach and trust, plus it put's a smile on our faces to know how we've helped you and your pet's.

We welcome all reviews both good and bad across service reviews via Google and Trustpilot plus Loox product reviews. You can view the full collection here. 

Here is just a small selection of some reviews we have garnered on Trust Pilot. 

"I wish every purchase was like this. I received fantastic, prompt, detailed & helpful advice from
Kimberley regarding the product that might suit me best. The website is very user friendly & the product arrived very quickly. Highly recommend!"

"We purchased a K9 Sports Sack from Travfurler and were very happy with the speed of delivery and customer service. Kimberley didn't need to send us an email to say they missed the delivery cut off that day, but I thought it was such a nice thing to email us about. That's quality service!
Have ordered more for our dog.
Can't recommend this company enough!!!"

The Impact of Reviews

Reviews have a strong ability to influence a consumers decision and this can very quickly weaken or strengthen the authority and credibility of a business. All businesses use reviews to gain customer trust and many companies unfortunately import fake reviews. We try our absolute best to instil confidence by using platforms such as Trust Pilot and Google for honest reviews and to help demonstrate what kind of service and products you will receive from us. 

Customer Engagement

Your reviews give us an opportunity for action and change and allow us to build a relationship with one another. We don't just want a one-time customer we want engaged customers, people who believe in our brand and the idea of travelling with pets. We want to follow your pet adventures on social media too. For us, it's more than just a sale and a review, it's a community and an aim to try and exceed your expectations and provide products that makes life on the road so much better for you and your pets. 

Thank you reviewing us and thank you for sharing your feedback!