COVID-19 Update

04/01/2021

 Whilst the UK enters it's third lockdown, it's business as usual at Travfurler.
We are continuing to run safe and responsive processes; ensuring all areas are sanitised regularly, staff interaction is reduced and postal/supply runs are limited.
Whilst trying to keep service running as usual, there are unfortunately negative impacts across the supply chain and courier/shipping services due to reduced transport, limited opening hours and reduced staff.

At current these changes include:
- Our same day despatch times have now changed due to mail centre opening times, please review our shipping policy for further details. 
- We can no longer guarantee shipping on Sunday's due to mail centre opening times. 
- Pre-orders may experience delays due to supplier changes.
- We are experiencing a higher level of low stock than normal due to delays in the supply chain, should an item be out of stock with no pre-order date, please contact us for an eta on re-stock. 

We are working as hard as possible to keep running whilst remaining safe and still deliver a high level of service for our customers.
We please ask you to be patient during this time and should you have any queries or concerns around a future or current order, please do reach out to us. 

Thank you for your understanding and we look forward to the day when adventures are open again for everyone, everywhere!

The Travfurler Team 🐾

 

06/11/2020

With the ongoing situation around COVID-19; including England entering it's second lockdown, we wanted to share an update with you on how we are staying open safely.
We are doing everything we can to ensure the continued sanitisation of all our products and facilities. Our team is committed to staying healthy, and helping our customers stay healthy, too.
Shipping may be impacted by global issues beyond our control and we sincerely apologise for any delays experienced. During this time we therefore advise Tracked Delivery options are chosen (especially on international orders) to ensure the swiftest timeline possible as well as public tracking being made available. To aid with this, all FREE delivery bands now include tracked delivery as standard and we have reduced all of our individual tracked shipping rates.
We will always endeavour to keep our shipping policy updated with up-to-date delivery timelines and you can easily contact us should a delay be experienced. We will do everything we can to ensure a safe and smooth delivery and where severe delays are experienced on Tracked orders we will provide compensation (over 21 days from the original estimated delivery date).
To keep adventures going, we will also be continuing to share pet travel media across our social channels.
For those humans and pets who can't currently adventure, we hope our content will help you feel connected to the way of life you love and for those who can adventure, we hope sharing your stories and feedback brings you closer to those who need the inspiration right now.
Thank you to everyone who has supported us throughout such a challenging time. Each purchase and review, or like and comment on our social channels means so so much. Especially when we know your own dreams or reality have been changing rapidly.
If you have any queries or concerns on the above please do reach out to us, we're always happy to help.
 
Stay safe and stay adventurous!
The Travfurler Team 🐾

03/08/2020:

For up to date information on delivery impacts upon shipping to your country, please contact us at info@travfurler.com. 

Travfurlers, we hope you and all your pet's are staying safe and well during these strange times. It's safe to say we've never been more thankful for our furry companions!

On our side, we are continuing to process and ship orders as usual. Should this change we will provide updates across our social channels and website.

Whilst operating we are ensuring steps are taken within our business to prevent the spread and negative impacts of COVID and will continue to follow government guidance accordingly. This includes; strict hygiene measures, protective coverings and streamlined collections and deliveries.

Whilst some exploring may be on-hold, in the meantime we hope we can create and share pet travel inspiration throughout our worldwide travel pet community. Please join us and reach out whether you're travfurling locally or afar, as all adventures count.

Stay safe and stay adventurous,
The Travfurler Team 🐾