Frequently Asked Questions


How can I contact you with a question?
Please first check our FAQ page. If you are still unable to find an answer to your question you can reach us via email on, various social media channels or via our contact us page, found here:
Alternatively, if your query is urgent you can speak with us during opening hours via live chat or phone us on 0333 200 7312. 


Can I change or cancel my order?
Yes as long as you contact us before the order is fulfilled and shipped (usually within 12-24 hours) we can make amendments. Cancellations can be completed at any stage of the order process however please note, charges may apply. Please contact us as soon as possible to arrange.
How can I track my order?
A tracking ID will be sent to you by email if a tracking method has been chosen. If you are unable to find this then please contact us at International orders are usually sent with a signature required.      

Returns, Refunds & Exchanges

What is your returns policy?
Please refer to our returns policy found here:

How long do I have to return items?
30 days returns. 
Where should I return items?
Travfurler Ltd
103 Merryoak Road
SO19 7PQ


What are the shipping costs?
For a full breakdown of the shipping details please refer to our shipping policy found here:

Please note - We are currently experiencing some international shipping delays caused by the impact of Covid-19 and can only apologize for any delays caused on your orders.

We ship internationally and we always aim to offer a tracked or signed for delivery service on all of our orders.  We use Royal Mail and will always ensure you know the cost of delivery before you are asked for any payment information. You will also have the option to choose your preferred delivery speed and cost. 


How long until I receive my delivery? 


UK Delivery Options

Tracked & Next Working Day 

Second Class - 3 days



Europe Delivery Options

Europe Tracked & Signed 3-5 days

Europe Standard 3-5 days



Other International Delivery

Worldwide Tracked 7 days

Worldwide Standard 7 days




Disclaimer: When shipping internationally, please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.

Please be aware that when there are International Bank Holidays, there may be a risk of delays in delivery to the destination country. 


Any questions or enquiries, please contact

Where do you ship too?
Pet Supplies UK and Global
Looking for pet supplies in the UK? We are an online travel pet shop who have what you need to travel the world with your furry friends. We recognise travel can be both a local and global endeavour so we also ship worldwide.
Delivery charges are banded into various rates depending on your location and order weight:
- UK (Band A)
- Europe (Band B)
- Outside of Europe (Band C)
Please refer to the payment order screen for accurate shipping prices. 

Products & Stock

When will items be back in stock? 
We endeavour to restock all products within a week or as quickly as possible, due to supplier timelines this sometimes can change. Please contact us at if there is an out-of-stock product you would like to buy and we can discuss timelines. 

Who are Travfurler?
Travfurler is an ecommerce pet travel store who sell pet products to enable pet owners to travel with their pets.

When are Travfurler open?
Travfurler are open everyday from 7am to 8pm. 

How can I contact Travfurler?
If your query is urgent you can speak with us during opening hours on our live chat or phone us on 0333 200 7312.
What is the phone number for Travfurler? The telephone number for Travfurler is 0333 200 7312