Clearpay FAQ
allow you to pay for your purchase over 4
instalments, due every two weeks. To be eligible for
credit from Clearpay, you must be a permanent UK
resident (excl Channel Islands), aged 18+. Further
eligibility criteria and T&Cs apply.
Make sure you can make your repayments on time
by each due date to avoid late fees. Not paying on
time will lead to a late fee of £6 and, if your order is
worth more than £24, a further late fee of £6 if it is
still overdue after 7 days. The total amount of late
fees you may be charged will depend on your order
value. If you fail to pay on time, your Clearpay debt
may be passed to a debt collection agency and this
may affect your ability to use Clearpay in future.
We encourage you to use Clearpay responsibly.
What is Clearpay?
Clearpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.
How do I use Clearpay?
Simply shop online or in-store (where available) and add items to your shopping bag and checkout as normal. At the checkout choose Clearpay as your payment method. First-time customers will need to register with Clearpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy! Please note that all items in your shopping bag must be eligible for Clearpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
Where can I use Clearpay?
Clearpay can only be applied to purchases made on the retailer website or in-store (where available).
How does the payment schedule work?
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Clearpay account. You can log in to your Clearpay account to view your payment schedule and make a payment before the due date if you choose to do so.
What if I can’t pay a Clearpay instalment?
If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.
Where can I find common questions about payments?
Check out the Clearpay Payments FAQ.
When will my items be delivered if I use Clearpay?
Clearpay orders are delivered as per our standard shipping time frame after you complete your order online. Visit the retailer’s shipping page for more information.
Is there a limit to how much I can spend on a single transaction?
Yes, transaction value limits apply to purchases made on the retailer website using Clearpay.
What products are not eligible for purchase using Clearpay?
Clearpay is not available on purchases of gift cards. If you are purchasing gift cards along with Clearpay eligible products, you will need to place two separate orders.
How do I return or exchange an item purchased using Clearpay?
If you have changed your mind, you can return your Clearpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return policy here. Clearpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Clearpay. If you believe there is fault or concern with your Clearpay purchase payment, please contact Clearpay customer support at info@Clearpay.co.uk.
Where can I find out more about Clearpay?
If you would like to know more about Clearpay, visit the Clearpay website www.Clearpay.co.uk for a comprehensive list of FAQs , terms, as well as Clearpay’s Privacy Policy, which can be found at www.clearpay.co.uk/en-GB/privacy-policy.
If you have any questions about your Clearpay account, please contact Clearpay directly via a web form found here.