Frequently Asked Questions
How can I contact you with a question?
Please first check our FAQ page. If you are still unable to find an answer to your question you can reach us via email on email@example.com, various social media channels or via our contact us page, found here: https://travfurler.com/pages/contact-us
Can I change or cancel my order?
How can I track my order?
Returns, Refunds & Exchanges
What is your returns policy?
Please refer to our returns policy found here: https://travfurler.com/policies/refund-policy
How long do I have to return items?
30 days returns.
103 Merryoak Road
What are the shipping costs?
Please note - We are currently experiencing some international shipping delays caused by the impact of Covid-19 and can only apologize for any delays caused on your orders.
We ship internationally and we always aim to offer a tracked or signed for delivery service on all of our orders. We use Royal Mail and will always ensure you know the cost of delivery before you are asked for any payment information. You will also have the option to choose your preferred delivery speed and cost.
How long until I receive my delivery?
UK Delivery Options
Tracked & Next Working Day
Second Class - 3 days
Europe Delivery Options
Europe Tracked & Signed 3-5 days
Europe Standard 3-5 days
Other International Delivery
Worldwide Tracked 7 days
Worldwide Standard 7 days
Disclaimer: When shipping internationally, please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
Please be aware that when there are International Bank Holidays, there may be a risk of delays in delivery to the destination country.
Any questions or enquiries, please contact info@Travfurler.com.
Where do you ship too?
Looking for pet supplies in the UK? We are an online travel pet shop who have what you need to travel the world with your furry friends. We recognise travel can be both a local and global endeavour so we also ship worldwide.
- UK (Band A)
- Europe (Band B)
- Outside of Europe (Band C)
Please refer to the payment order screen for accurate shipping prices.
Products & Stock
When will items be back in stock?
We endeavour to restock all products within a week or as quickly as possible, due to supplier timelines this sometimes can change. Please contact us at firstname.lastname@example.org if there is an out-of-stock product you would like to buy and we can discuss timelines.
Klarna - Pay in 3 Instalments
Klarna - Pay Later in 30 Days
Who are Travfurler?
When are Travfurler open?
How can I contact Travfurler?
What is the phone number for Travfurler? The telephone number for Travfurler is 0333 200 7312
Who is Travfurler owned by?
Travfurler Ltd was incorporated on the 30th of March 2020 and is owned by Kimberley Emma Bolton and Stephen Mark Heppelstone.
What pets are at Travfurler?
Travfurler is a pet accessory online retailer. They do not sell pets; however, pets do make up part of the staff team at the company.
What time are Travfurler open and closed?
Travfurler are open seven days a week from 7am until 8pm.
Is your business pet-friendly?
Yes. We welcome all pets at Travfurler especially because our whole ethos revolves around travel, people, and their pets.
Where is the best place to park?
We do not recommend parking at the premises as business is conducted online. Travfurler is not currently a physical store, however there are plans for this to change soon and updates will be provided.
Where can I get information about your new products and services?
What forms of payment do you accept?
We accept all major debit and credit cards, Amazon, PayPal, American Express, Apple Pay, Bitcoin, Google Pay, Klarna, Maestro, Mastercard, Shop Pay, Visa, ClearPay and Lay Buy.
Do you offer coupons and promo codes?
Yes, promotion codes can be found at different times of the year. They are available from appointed ‘Travfurler Ambassadors’ who can be found on various social media platforms.