Standard Opening Hours (excluding Bank Holiday dates)*:
Monday-Thursday: 9 am-5 pm
Friday: 10 am-4 pm
We ship nationally and internationally to customers all over the world daily via Royal Mail courier services, based upon order weight and destination. We will always ensure you know the cost of postage before you are asked for any payment information which means you will always have the option to choose your preferred delivery speed and related charge per order.
Throughout the shipping process our responsive customer service team work directly with our couriers and are always available to assist you directly, therefore ensuring a reliable service with high satisfaction rates.
Latest recommended posting dates for Christmas (national and international) can be found here.
Before placing an order, please ensure you have read our full shipping policy below and reach out to us at firstname.lastname@example.org if you have any queries.
Coronavirus Update: Due to current events, we would recommend a tracked service is selected. We are continuing to process and dispatch our orders on time however due to the pandemic there may be delays experienced throughout postal networks, both nationally and internationally (especially at the customs stage) due to reduced air capacity, high mail volumes and COVID reduction measures. We will do everything we can to work with our couriers and ensure as fast a service as possible, but during this time are unable to guarantee usual shipment time frames and delivery windows. More can be found on our Covid policy here.
- We fulfil and ship orders daily, Monday-Friday excluding bank holidays.
- Our same-day dispatch aim* cut-off is 12pm UK time. We recommend contacting us if this is required, since it is not a guaranteed service.
- We fulfil and ship the vast majority of orders within 1 working day, however during peak periods this process may take longer and does not include preorders/backorders. Please therefore let us know if you need your order in a hurry!
- All shipping timelines provided are delivery aims unless otherwise stated and do not account for delays outside of our or our couriers’ control such as bank holidays, adverse weather conditions or customs processing times.
- Basic shipping estimates (average parcel weight 250g-1500g):
- You must ensure the correct address format and contact details are provided to us at the time of order and that you are not purchasing restricted items for the destination country to aid with prompt delivery.
- You as the customer are responsible for your own countries customs duties and taxes charged at the time of customs release, delivery or collection.
- In the case of failed delivery due to incorrect address information or contact details being provided, customs duties not being paid, or restricted items being purchased, no shipping refunds and/or compensation will be provided as per our returns policy.
When do we ship?
We fulfil and ship orders daily, 5 days a week (Monday-Friday) excluding bank holidays. Although we fulfil and ship across most of the week, please note we have a same-day dispatch cut off time (below) plus some couriers and manufacturers/suppliers have fluctuating non-postal days, such as weekends. Therefore any orders made after 4pm UK time Monday-Friday may process that day but will not start shipping until the following working day.
*Same day dispatch aim
Order before 12pm UK time, Monday-Friday for our same-day dispatch aim. We recommend contacting us if this is required, since it is not a guaranteed service. Our same day despatch does not include personalised items such as pet tags, pre-order/backorder items or items which require shipment directly from the manufacturer or supplier. Orders including the above may be placed on-hold or shipped separately.
Pre-order and backorder items
Upon a pre-order item or backorder item being purchased (as listed on the product page), the order is placed on-hold until the item arrives to us and the order is then shipped ASAP. Updates will be provided along the way including the estimation and as always, confirmation will be sent once the item has shipped. Further information on pre-order and backorder items can be found here.
All shipment timelines provided within this policy are delivery aims unless otherwise stated as guaranteed. When there are scenarios outside of our or our couriers’ control such as national and international bank holidays, adverse weather conditions or country-wide border changes/extended customs processing times, there may be a risk of delays in delivery to the destination. We are unable to offer refunds or compensation for "late" deliveries in these circumstances.
Shipping calculations & charges
Estimates can be found within this policy (at the bottom), however due to the calculations required around weight and specific delivery address, the most accurate place to check is the shipping calculation stage within checkout. For this simply add your items to basket, input your address and the delivery charges will automatically update allowing you to select your preferred method.
Address formats, contact details & restricted Items
You must ensure the correct address format and contact details are provided to us at the time of order and that you are not purchasing restricted items for the destination country. We will always endeavour to check for potential issues; however, we cannot be held responsible for incorrect address data, incorrect contact details or restricted items being purchased. Should one of these scenarios occur, there will be no refund or compensation provided for shipping costs (original, return and/or re-posts) nor for scenarios where customs may dispose of parcels. The best way to check you are meeting the destination countries shipping guidelines is to check the relevant shipping guide found here: Country guides.
Customs duties & taxes
Since we have no control over country border charges, we are unable to estimate customs duties and taxes within our product or shipping pricing currently. Therefore, you as the customer are responsible for your own countries customs duties and taxes charged at the time of customs release, delivery or collection. Please bear this in mind when placing international orders. If you are unsure on whether you will be subject to customs fees, we would recommend contacting your local customs office for more information before placing your order. If you choose to refuse the customs fees and the parcel is returned to us, the shipping costs will not be refunded, and a handling fee may be deducted from your refund.
National Customs Websites can be found here for information purposes.
UK Delivery Options
Tracked 24 Hour (Next Working Day Delivery Aim) - Up to £100 Compensation Cover:
|UK Tracked 24 Hour (Next Working Day)||0g-50g||£4.25|
|UK Tracked 24 Hour (Next Working Day)||51g-1000g||£5.75|
|UK Tracked 24 Hour (Next Working Day)||1001g-2000g||£8.00|
|UK Tracked 24 Hour (Next Working Day)||2001g and up||£18.25|
Tracked 48 Hour (2 Working Day Delivery Aim) - Up to £100 Compensation Cover:
|UK Tracked 48 Hour (2 Working Days)||0g-50g||£3.75|
|UK Tracked 48 Hour (2 Working Days)||51g-2000g||£5.00|
|UK Tracked 48 Hour (2 Working Days)||2001g and up||£10.75|
First Class 1-2 days Delivery Aim (Non-Tracked) - Up to £20 Compensation Cover:
|UK First Class (Next Working Day)||0g-50g||£1.00|
|UK First Class (Next Working Day)||51g-1000g||£4.00|
|UK First Class (Next Working Day)||1001g-2000g||£5.75|
|UK First Class (Next Working Day)||2001g and up||£16.00|
Second Class - 3 days Delivery Aim (Non-Tracked) - Up to £20 Compensation Cover:
|UK Second Class (2 Working Days)||0g-50g||£0.75|
|UK Second Class (2 Working Days)||51g-2000g||£3.25|
|UK Second Class (2 Working Days)||2001g and up||£9.00|
Europe Delivery Options
Europe Tracked 3-12 days Delivery Aim - Up to £50 Compensation Cover:
|Europe Tracked 3-12 Working Days||0g-50g||£7.00|
|Europe Tracked 3-12 Working Days||51g-100g||£10.00|
|Europe Tracked 3-12 Working Days||101g-250g||£10.25|
|Europe Tracked 3-12 Working Days||251g-500g||£11.75|
|Europe Tracked 3-12 Working Days||501g-750g||£12.75|
|Europe Tracked 3-12 Working Days||751g-1000g||£13.75|
|Europe Tracked 3-12 Working Days||1001g-1250g||£14.00|
|Europe Tracked 3-12 Working Days||1251g-1500g||£14.75|
|Europe Tracked 3-12 Working Days||1501g-2000g||£15.25|
|Europe Tracked 3-12 Working Days||2001g and up||£35.00|
Europe Standard 5-20 days Delivery Aim (Non-Tracked) - Up to £20 Compensation Cover:
|Europe Standard 5-20 Working Days||0g-50g||£2.00|
|Europe Standard 5-20 Working Days||51g-100g||£5.75|
|Europe Standard 5-20 Working Days||101g-250g||£6.00|
|Europe Standard 5-20 Working Days||251g-500g||£7.75|
|Europe Standard 5-20 Working Days||501g-750g||£9.00|
|Europe Standard 5-20 Working Days||751g-1000g||£10.00|
|Europe Standard 5-20 Working Days||1001g-1250g||£11.00|
|Europe Standard 5-20 Working Days||1251g-1500g||£12.00|
|Europe Standard 5-20 Working Days||1501g-2000g||£13.00|
|Europe Standard 5-20 Working Days||2001g and up||£28.00|
Europe Economy 2-5 weeks Delivery Aim (Non-Tracked) - Up to £20 Compensation Cover:
|Europe Economy 2-5 weeks||0g-50g||£3.25|
|Europe Economy 2-5 weeks||51g-100g||£5.00|
|Europe Economy 2-5 weeks||101g-250g||£5.50|
|Europe Economy 2-5 weeks||251g-500g||£7.80|
|Europe Economy 2-5 weeks||501g-750g||£9.00|
|Europe Economy 2-5 weeks||751g-1000g||£9.75|
|Europe Economy 2-5 weeks||1001g-1250g||£10.80|
|Europe Economy 2-5 weeks||1251g-1500g||£12.00|
|Europe Economy 2-5 weeks||1501g-1750g||£13.00|
|Europe Economy 2-5 weeks||1751g-2000g||£13.20|
|Europe Economy 2-5 weeks||2001g and up||£22.50|
Other International Delivery
Worldwide Tracked 5-12 days Delivery Aim - Up to £50 Compensation Cover:
|Worldwide Tracked 5-12 Working Days||0g-50g||£9.75|
|Worldwide Tracked 5-12 Working Days||51g-100g||£12.75|
|Worldwide Tracked 5-12 Working Days||101g-250g||£14.00|
|Worldwide Tracked 5-12 Working Days||251g-500g||£18.50|
|Worldwide Tracked 5-12 Working Days||501g-750g||£21.25|
|Worldwide Tracked 5-12 Working Days||751g-1000g||£24.50|
|Worldwide Tracked 5-12 Working Days||1001g-1250g||£26.75|
|Worldwide Tracked 5-12 Working Days||1251g-1500g||£29.25|
|Worldwide Tracked 5-12 Working Days||1501g-2000g||£31.00|
|Worldwide Tracked 5-12 Working Days||2001g and up||£42.00|
Worldwide Standard 7-20 days Delivery Aim (Non-Tracked) - Up to £20 Compensation Cover:
|Worldwide Standard 7-20 Working Days||0g-50g||£3.00|
|Worldwide Standard 7-20 Working Days||51g-100g||£9.00|
|Worldwide Standard 7-20 Working Days||101g-250g||£10.50|
|Worldwide Standard 7-20 Working Days||251g-500g||£16.50|
|Worldwide Standard 7-20 Working Days||501g-750g||£19.00|
|Worldwide Standard 7-20 Working Days||751g-1000g||£23.00|
|Worldwide Standard 7-20 Working Days||1001g-1250g||£26.25|
|Worldwide Standard 7-20 Working Days||1251g-1500g||£29.00|
|Worldwide Standard 7-20 Working Days||1501g-2000g||£30.25|
|Worldwide Standard 7-20 Working Days||2001g and up||£35.00|
Worldwide Economy 6-12 weeks Delivery Aim (Non-Tracked) - Up to £20 Compensation Cover:
|Worldwide Economy 6-12 weeks||0g-50g||£3.25|
|Worldwide Economy 6-12 weeks||51g-100g||£5.00|
|Worldwide Economy 6-12 weeks||101g-250g||£5.50|
|Worldwide Economy 6-12 weeks||251g-500g||£7.75|
|Worldwide Economy 6-12 weeks||501g-750g||£9.00|
|Worldwide Economy 6-12 weeks||751g-1000g||£9.75|
|Worldwide Economy 6-12 weeks||1001g-1250g||£10.75|
|Worldwide Economy 6-12 weeks||1251g-1500g||£12.00|
|Worldwide Economy 6-12 weeks||1501g-1750g||£13.00|
|Worldwide Economy 6-12 weeks||1751g-2000g||£13.25|
|Worldwide Economy 6-12 weeks||2001g and up||£28.00|
Before placing an order, please ensure you have read our full shipping policy above and reach out to us at email@example.com if you have any queries.