£50+ Free UK 48-Hour Delivery | Worldwide Shipping | Quick Dispatch | Simple Returns & Free Exchanges
Travfurler Frequently Asked Questions

How can I contact you with a question?


Please first check our FAQ page. If you are still unable to find an answer to your question you can reach us via email on info@travfurler.com, various social media channels or via our contact us page, found here: https://travfurler.com/pages/contact-us
Alternatively, if your query is urgent you can speak with us during opening hours via live chat or phone us on 0333 200 7312. 



Orders


Can I change or cancel my order?

Yes as long as you contact us before the order is fulfilled and shipped (usually within 12-24 hours) we can make amendments. Cancellations can be completed at any stage of the order process however please note, charges may apply. Please contact us as soon as possible to arrange.
 

How can I track my order?

A tracking ID will be sent to you by email if a tracking method has been chosen. If you are unable to find this then please contact us at Info@travfurler.com. International tracked orders are usually also sent with a signature required.      



Returns, Refunds & Exchanges


What is your returns policy?


Please refer to our returns policy found here: https://travfurler.com/policies/refund-policy

How long do I have to return items?
30 days returns. 
Where should I return items?
Travfurler Ltd
103 Merryoak Road
Bitterne
Southampton
Hampshire
SO19 7PQ


Delivery

What are the shipping costs?

For a full breakdown of the shipping details please refer to our shipping policy found here:
https://travfurler.com/policies/shipping-policy

Please note - We are currently experiencing some international shipping delays caused by the impact of Covid-19 and can only apologize for any delays caused on your orders.

We ship internationally and we always aim to offer a tracked or signed for delivery service on all of our orders.  We use Royal Mail and will always ensure you know the cost of delivery before you are asked for any payment information. You will also have the option to choose your preferred delivery speed and cost. 

 

How long until I receive my delivery? 

 

UK Delivery Options

Tracked & Next Working Day 

Second Class - 3 days

 

 

Europe Delivery Options

Europe Tracked & Signed 3-5 days

Europe Standard 3-5 days

 

 

Other International Delivery

Worldwide Tracked 7 days

Worldwide Standard 7 days

 

 

 

Disclaimer: When shipping internationally, please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.

Please be aware that when there are International Bank Holidays, there may be a risk of delays in delivery to the destination country. 

 

Any questions or enquiries, please contact info@Travfurler.com

 

Where do you ship too?

Pet Supplies UK and Global
Looking for pet supplies in the UK? We are an online travel pet shop who have what you need to travel the world with your furry friends. We recognise travel can be both a local and global endeavour so we also ship worldwide.
 
Delivery charges are banded into various rates depending on your location and order weight:
- UK (Band A)
- Europe (Band B)
- Outside of Europe (Band C)
Please refer to the payment order screen for accurate shipping prices. 


Products & Stock



When will items be back in stock? 


We endeavour to restock all products within a week or as quickly as possible, due to supplier timelines this sometimes can change. Please contact us at info@travfurler.com if there is an out-of-stock product you would like to buy and we can discuss timelines.

What does backorder and pre-order mean?

Please refer to our backorder and pre-order guide here

Clearpay

Klarna - Pay in 3 Instalments

Klarna - Pay Later in 30 Days

Please visit our Klarna Pay in 30 days FAQ

Laybuy

Who are Travfurler?

Travfurler is an ecommerce pet travel store who sell pet products to enable pet owners to travel with their pets.


When are Travfurler open?

Travfurler are open everyday from 7am to 8pm. 


How can I contact Travfurler?

If your query is urgent you can speak with us during opening hours on our live chat or phone us on 0333 200 7312.
What is the phone number for Travfurler? The telephone number for Travfurler is 0333 200 7312

Who is Travfurler owned by?

Travfurler Ltd was incorporated on the 30th of March 2020 and is owned by Kimberley Emma Bolton and Stephen Mark Heppelstone.

 

 

What pets are at Travfurler? 

Travfurler is a pet accessory online retailer. They do not sell pets; however, pets do make up part of the staff team at the company.

 

 

What time are Travfurler open and closed? 

Travfurler are open seven days a week. From 8am until 8pm Monday-Saturday and 8am-4pm on Sunday's.

 

 

Is your business pet-friendly?

Yes. We welcome all pets at Travfurler especially because our whole ethos revolves around travel, people, and their pets.


Where is the best place to park?

We do not recommend parking at the premises as business is conducted online. Travfurler is not currently a physical store, however there are plans for this to change soon and updates will be provided.

 


Where can I get information about your new products and services?

You can visit our site at www.travfurler.com. You can also sign up to our newsletter for updates on stock and new products. Alternatively, you can contact us by emailing info@travfurler.com.

 

 


What forms of payment do you accept?

We accept all major debit and credit cards, Amazon, PayPal, American Express, Apple Pay, Bitcoin, Google Pay, Klarna, Maestro, Mastercard, Shop Pay, Visa, ClearPay and Lay Buy.



 

Do you offer coupons and promo codes?

Yes, promotion codes can be found at different times of the year. They are available from appointed ‘Travfurler Ambassadors’ who can be found on various social media platforms.