Frequently Asked Questions
How can I contact you with a question?
Please first check our FAQ page. If you are still unable to find an answer to your question you can reach us via email on email@example.com, various social media channels or via our contact us page, found here: https://travfurler.com/pages/contact-us
Can I change or cancel my order?
Returns, Refunds & Exchanges
What is your returns policy?
Please refer to our returns policy found here: https://travfurler.com/policies/refund-policy
How long do I have to return items?
30 days returns.
103 Merryoak Road
What are the shipping costs?
Please note - We are currently experiencing some international shipping delays caused by the impact of Covid-19 and can only apologize for any delays caused on your orders.
We ship internationally and we always aim to offer a tracked or signed for delivery service on all of our orders. We use Royal Mail and will always ensure you know the cost of delivery before you are asked for any payment information. You will also have the option to choose your preferred delivery speed and cost.
How long until I receive my delivery?
UK Delivery Options
Tracked & Next Working Day
Second Class - 3 days
Europe Delivery Options
Europe Tracked & Signed 3-5 days
Europe Standard 3-5 days
Other International Delivery
Worldwide Tracked 7 days
Worldwide Standard 7 days
Disclaimer: When shipping internationally, please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
Please be aware that when there are International Bank Holidays, there may be a risk of delays in delivery to the destination country.
Any questions or enquiries, please contact info@Travfurler.com.
Looking for pet supplies in the UK? We are an online travel pet shop who have what you need to travel the world with your furry friends. We recognise travel can be both a local and global endeavour so we also ship worldwide.
- UK (Band A)
- Europe (Band B)
- Outside of Europe (Band C)
Please refer to the payment order screen for accurate shipping prices.
When will items be back in stock?
We endeavour to restock all products within a week or as quickly as possible, due to supplier timelines this sometimes can change. Please contact us at firstname.lastname@example.org if there is an out-of-stock product you would like to buy and we can discuss timelines.