Returns & Refund Policy

Returns, Exchanges & Refund Policy

Whilst we hope you are happy with every purchase made at Travfurler, should you wish to return an item purchased from us, we are on hand to offer an exchange or refund the cost of the item. 

- We offer a 28 day returns policy.
- Returns can be opened up to 14 day's from receipt.
- Returned goods must then be received by us within 14 day's after.
- To open a return, you must inform us via email at info@travfurler.com within 14 days of receipt and include your details (such as order number, name and address).
- Next, arrange for the item(s) to be shipped back to us (marked as returned goods) at the address below:
Travfurler Ltd
103 Merryoak Road
Southampton
Hampshire
SO197QP
England
- When sending items back to us, include written details of your name, order number and details on whether you would like a refund or to exchange.   
- Your item must be unused and fit for re-sale (clean, free from pet hair etc). Including original packaging, with tags attached and in the same condition you received it. Products not adhering to this policy will be rejected. 
- If the product returned is not in a fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item. This does not affect your statutory rights and excludes incorrect, faulty, or damaged upon arrival items.
- All refunds will be processed using the same method of payment used to place the order.
- We are not able to offer returns/refunds/exchanges on gift cards and perishable goods. As well as personalised, custom or bespoke products unless incorrect, faulty, or damaged upon arrival.