£50+ Free UK 48-Hour Delivery | Worldwide Shipping | Same-Day Dispatch | Simple Returns & Free Exchanges
Description

Adventure Dog Walking Hamper -  Travel Essentials 

An adventure dog walking hamper of essential dog travel products bundled together to give you everything you need to get travelling with your adventure dog.

To view the travel essentials bundle  - Please click on the features below.

Included in the dog travel bundle kit is a pet first aid kit, BioThane dog collar, waterless pet shampoo, portable poo holder plus much more adventure dog gear to get you started out or expand your travel dog essentials list. 

To choose your bundle:

1. Measure your dog's neck and weight.
2. Based on your dog's weight, select a bundle option: 
Extra Small bundle: best for XS dogs (up to 8kg)
Small bundle:
 best for S dogs (up to 12kg)

Medium bundle: best for M dogs (up to 20kg)
Large bundle: best for L-XL dogs (up to 50kg)
3. Upon placing your order, add your adventure dog's name, species, gender and neck measurements to the note box in the basket.
or 
After placing your order, email your adventure dog's name, species, gender and neck measurements to us at info@travfurler.com.

Features

Adventure Dog Walking Hamper | Dog Travel Essentials Contents

Whether you're just starting out with your adventure dog, or looking to expand your dog travel range, this essential dog travel bundle kit will give you exactly what you need to make the most of your time together.

- Biothane waterproof dog collar RRP £11.99-£16.99:
BioThane® is extremely durable, waterproof, odour-proof and therefore headache proof for pet owners. It simply wipes clean, making it the ultimate adventure material. This collar is great for adventurous pets that like to get muddy or go swimming.

- Poop porter portable used poo bag holder RRP £3.49:
The poop porter carries your dog's used and new poo bags, so you don't have too. It's small, lightweight and can easily be clipped onto your dog's leash or your belt loop or bag.

- Travel pet first aid kit RRP £15.99:
A small water-resistant and re-usable first aid bag with grip handle, packed full of 22 pet first aid supplies with space to add extras. Human grade and gives you all you need to treat your pet quickly and safely should they suffer a cut, bruise or strain.

- Travfurler travel pet water bottle RRP £13.99:
Our lightweight and durable, stainless steel pet water bottle features a patented slow-release sipper design which reduces water waste and spills and means it can be used as both a dog water bottle and a cat water bottle. The pet bottle also features a carabiner clip so it can be clipped to your bag or belt, leak-proof screw-lids (that double as a bowl) and BPA free plastic to keep your pet's water fresh and clean.

- Nilaqua waterless pet shampoo - Mulberry fragrance RRP £5.99:
Hypoallergenic, PH balanced and contains no alcohol
The Nilaqua dry pet shampoo effectively cleans your pet without water which is perfect for when there is no bath/shower available or groomers nearby. Since no water is needed, the cat and dog shampoo is great for reducing water mess and freshening your pet up on the go whilst leaving a lovely mulberry scent.

- Collapsible pet travel bowl RRP £4.99-£9.99:
Feed, fold and go with the Beco Pets collapsible pet travel bowls. Simple to use as travel cat bowls and travel dog bowls, easy to collapse and clean and lightweight and sturdy for travel. The travel pet bowls feature side grip-handles, are made from BPA free silicone and are available in three sizes and a choice of three colours.

- Pet poop bags (60) travel pack RRP £2.99:
Eco-friendly strong, degradable and unscented pet poop bags. Featuring PET recyclable plastic and a D2W degrading agent, provided as a one-month supply travel pack in fully recycled packaging.

- (Reflective) Travfurler dog bandana RRP £4.99-£8.49:
The reflective Travfurler pet bandana is lightweight and comfortable, available in two fitting options for collars or over harnesses and features our unique catchphrase made just for your adventure pet. During winter we provide the reflective version of our bandana within this bundle, so your pet can easily be seen whilst out on low-light adventures. If you would prefer the standard version for summer (which can be soaked in water and used as a cooling bandana) please let us know in the basket notes box.

- Tick Pick RRP £3.99:
TickPick by LongPaws is a simple, easy to use tick remover that you can carry on your key-chain that has been tried, tested and endorsed by vets. This means whilst out on adventures with your pet you can quickly and safely remove the nasty creatures.

- Pet Remedy travel essentials pet calming kit RRP £8.99:
This travel-sized kit contains both a pet calming spray and pet calming wipes, both infused with the patented all natural Pet Remedy solution. Great to have on standby and in the case of a unexpected or stressful situation, simply wipe or spray (onto the Travfurler bandana provided in this bundle) and watch the calming effects quickly get to work.

- Travfurler pet ID tag RRP £7.99:
The durable and lightweight pet ID tag with crisp display and easy to read text is a must for in case your pet is ever lost or stolen whilst out adventuring. There is space on the back to add free personalisation including contact details such as address, contact number or chip details so your pet can always find their way back to you.

Upgrade options:

*Tractive GPS cat or dog tracker RRP £42.99:
Tractive pet trackers use GPS signal to track your pet and allow you to monitor their activity and movements in many countries from your smartphone or browser. Each device is waterproof, shock-resistant and light. Please note subscription charges apply, choose a plan from £3.33 upon setting up the device.  

*Flexi classic retractable cord leash (black) RRP £9.99-£24.00:
Flexi retractable leashes never slacken as they are always subject to slight tension. With the help of the integrated braking system you are always able to guide and command your dog or cat. By pushing the brake button with your thumb and a slight pull on the leash you give your pet short orders or lead them back to you. The NEW CLASSIC Flexi retractable pet leashes combine modern features and accessories whilst still providing the traditional advantages of a Flexi. Therefore making it the classic extendable cat or dog leash for exercise whilst still giving them room to roam in a safe manner.  

Sizing & Specs

Travel Bundle Specifications 

To choose your bundle:
1. Measure your dog's neck and weight.
2. Based on your dog's weight, select a bundle option: 
Extra Small bundle: best for XS dogs (up to 8kg)
Small bundle:
 best for S dogs (up to 12kg)

Medium bundle: best for M dogs (up to 20kg)
Large bundle: best for L-XL dogs (up to 50kg)
3. Upon placing your order, add your adventure dog's name, species, gender and neck measurements to the note box in the basket.
or 
After placing your order, email your adventure dog's name, species, gender and neck measurements to us at info@travfurler.com.

- Biothane waterproof dog collar RRP £11.99-£16.99:

Size & Weight: Width: 16mm (1.6cm)
Size Guide:
Small - 9-13 inch / 22-33cm (holes at 9,10,11,12,13")
Medium- 13-18 inch / 33-45cm (holes at 13,14,15,16,17,18")
Large - 18-22 inch / 46-56cm (holes at 18,19,20,21,22")

- Poop porter portable used poo bag holder RRP £3.49:

Weight: 25g

- Travel pet first aid kit RRP £15.99:

Size: H14cm x W11cm x D8cm
Contents: 
2 x Saline Pods 20ml
1 x Medium Dressing Bandage with Ties
1 x Large Dressing Bandage with Ties
1 x Foil Blanket
5 x Gauze Swabs
1 x Microporous Tape
1 x Conforming Pet Bandage
2 x Pairs Vinyl Powdered Glove
2 x Plastic Pouches
4 x Alcohol-Free Cleansing Wipes
1 x Scissors
1 x Tweezers
+ room for additional small specialist items.

- Travfurler travel pet water bottle RRP £13.99:

Capacity: 500ml
Made from: Stainless steel & BPA free plastic
Dimensions: H20cm x W7cm 

- Nilaqua waterless pet shampoo - Mulberry fragrance RRP £5.99:

Size: 200ml
Ingredients: Aqua (Water), TEA-Lauryl Sulfate, Propylene Glycol, Cocamidopropyl Betaine, Phenoxyethanol, Parfum, Alkene Glycol, Disodium EDTA
Weight: 225g
Dimensions: 6 × 6 × 16 cm

- Collapsible pet travel bowl RRP £4.99-£9.99:

Sizes available:
S - 15 x 5 x 12cm | Capacity - 0.4L
M - 18 x 6.5 x 15cm | Capacity - 0.75L
L - 22 x 8 x 18cm | Capacity - 1.25L
Collapsed height 2cm

- Pet poop bags (60) travel pack RRP £2.99:

Contents: 15 bags per roll x 4 rolls 
Bag dimensions: 22.5 x 33cm
Box dimensions: 3.5 x 15 x 8.5cm

- (Reflective) Travfurler dog bandana RRP £4.99-£8.49:

Made from: soft, comfortable polycotton and reflective vinyl
On-the-collar (slip on collar pet bandana):
XS - 10cm width, 8cm drop with a collar channel of 2.5cm
S - 12cm width, 9.5cm drop with a collar channel of 3cm
M - 19cm width, 11.5cm drop with a collar channel of 3cm
L - 26cm width, 15cm drop with a collar channel of 4.5cm
XL -35cm width, 20cm drop with a collar channel of 6.5cm
Hook and loop (velcro pet bandana):
S - 15cm-30cm
M - 30cm-39cm
L - 39cm-47cm
XL - 47cm-62cm
XXL - 60cm-74cm

- Tick Pick RRP £3.99:

Made from: Stainless steel
Dimensions: L5.5cm x W2.5cm x H1.5mm

- Pet Remedy travel essentials pet calming kit RRP £8.99:

Made from: Natural calming herbs for dogs and essential oils including Valerian absolute oil, Sweet Basil and Clary Sage.
Contents:

1 x 15ml Pet Remedy de-stress and calming spray
5 individual Pet Remedy pet calming wipes

- Travfurler pet ID tag RRP £7.99:

Made from: Nickel plated metal alloy
Size options:
Small = 24 mm (15/16") in diameter 
Large = 32 mm (1 1/4") in diameter 

Upgrade options:

*Tractive GPS dog tracker RRP £42.99:
Weight: 30g
Coverage: These devices use GPS to connect to the 2G network, and will work in most places where your mobile network works. Unfortunately this version will likely not work in Canada, America or Australia due to 2G network availability (these countries use 5G). 

*Flexi classic retractable cord leash (black) RRP £9.99-£24.00:

Size guide:
XS - Max. 8kg
For little dogs, cats and other small animals up to a maximum of 8kg. 
Extra small Flexi leash weight: 100g approximately
S - Max. 12kg
For dogs up to a maximum of 12kg. 
Small Flexi leash weight: 160g approximately 
M - Max. 20kg
For dogs up to a maximum of 20kg. 
Medium Flexi leash weight: 350g approximately 
L - Max. 50kg
For dogs up to a maximum of 50kg. 
Large Flexi leash weight: 350g approximately 

FAQ

Can any items be removed/exchanged?

Changes may be possible, please contact us at info@travfurler.com to discuss.

How to choose your adventure dog hamper?

1. Measure your dog's neck and weight.
2. Based on your dog's weight, select a bundle option: 
Extra Small bundle: best for XS dogs (up to 8kg)
Small bundle:
 best for S dogs (up to 12kg)

Medium bundle: best for M dogs (up to 20kg)
Large bundle: best for L-XL dogs (up to 50kg)
3. Upon placing your order, add your adventure dog's name, species, gender and neck measurements to the note box in the basket.
or 
After placing your order, email your adventure dog's name, species, gender and neck measurements to us at info@travfurler.com.

How are the variable options selected?

We select products based on the information you provide to us about your dog. If we feel the information is not enough or you don't provide us with the information, we will contact you on the contact information left at the time of order so please ensure the details left are correct. If you have any specific requests in terms of sizing or colour options, please just let us know by contacting us at info@travfurler.com.

Shipping Policy

We ship nationally and internationally to customers all over the world daily via Royal Mail courier services, based upon order weight and destination. We will always ensure you know the cost of postage before you are asked for any payment information which means you will always have the option to choose your preferred delivery speed and related charge per order.

Throughout the shipping process our responsive customer service team work directly with our couriers and are always available to assist you directly, therefore ensuring a reliable service with high satisfaction rates.

Before placing an order, please ensure you have read our full shipping policy below and reach out to us at info@travfurler.com if you have any queries.

Coronavirus Update: Due to current events, we would recommend a tracked service is selected. We are continuing to process and dispatch our orders on time however due to the pandemic there may be delays experienced throughout postal networks, both nationally and internationally (especially at the customs stage) due to reduced air capacity, high mail volumes and COVID reduction measures. We will do everything we can to work with our couriers and ensure as fast a service as possible, but during this time are unable to guarantee usual shipment time frames and delivery windows. More can be found on our Covid policy here.

- We fulfil and ship orders daily, Monday-Saturday excluding bank holidays.

- Our same-day dispatch* cut-off is 4pm UK time, Monday-Friday and 11:30am on Saturdays.

- We fulfil and ship the vast majority of orders within 1 working day, however during peak periods this process may take longer and does not include preorders/backorders. Please therefore let us know if you need your order in a hurry!  

- All shipping timelines provided are delivery aims unless otherwise stated and do not account for delays outside of our or our couriers’ control such as bank holidays, adverse weather conditions or customs processing times. 

- We offer free Tracked-48 hour delivery for spends over £50 within the UK.

- Basic shipping estimates (average parcel weight 250g-1500g):

  UK EU WW
2nd Class/Economy £3.25 £7-£12 £7-£13
Standard  £4.00 £9-£13 £16-£29
Tracked  £5.75 £10-£15 £18-£30


- You must ensure the correct address format and contact details are provided to us at the time of order and that you are not purchasing restricted items for the destination country to aid with prompt delivery.

- You as the customer are responsible for your own countries customs duties and taxes charged at the time of customs release, delivery or collection.

- In the case of failed delivery due to incorrect address information or contact details being provided, customs duties not being paid, or restricted items being purchased, no shipping refunds and/or compensation will be provided as per our returns policy.

When do we ship?
We fulfil and ship orders daily, 6 days a week (Monday-Saturday) excluding bank holidays. Although we fulfil and ship across most of the week, please note we have a same-day dispatch cut off time (below) plus some couriers and manufacturers/suppliers have fluctuating non-postal days, such as weekends. Therefore any orders made after 4pm UK time Monday-Friday may process that day but will not start shipping until the following day and any orders made after 11:30am UK time on a Saturday may process on Sunday but will not start shipping until the following working day/Monday. 

Same day dispatch*
Order before 4pm UK time, Monday-Friday for our same-day dispatch aim and by 11:30am UK time on Saturday's. Our same day despatch does not include personalised items such as pet tags, pre-order/backorder items or items which require shipment directly from the manufacturer or supplier. Orders including the above may be placed on-hold or shipped separately.

Pre-order and backorder items
Upon a pre-order item or backorder item being purchased (as listed on the product page), the order is placed on-hold until the item arrives to us and the order is then shipped ASAP. Updates will be provided along the way including the estimation and as always, confirmation will be sent once the item has shipped. Further information on pre-order and backorder items can be found here.

Shipping timelines
All shipment timelines provided within this policy are delivery aims unless otherwise stated as guaranteed. When there are scenarios outside of our or our couriers’ control such as national and international bank holidays, adverse weather conditions or country-wide border changes there may be a risk of delays in delivery to the destination. 

Free delivery bands*:
Once the minimum order spend has been met for the country you require shipment too, the free delivery band will become available in your basket.
These bands are:
UK – Spend over £50 to receive free Tracked-48 hour UK delivery (2 working day aim)

*Same day dispatch and free delivery is not currently available on Animalarm, Ruff&Tumble drying coats, Petsports (Outside of the US), Canine&Co Christmas pet jumpers and may exclude bulky/heavy items, out of stock items/pre-orders or items which require shipment directly from the manufacturer. When additional charges are required (such as for the above products) these will be displayed in the basket at the shipping calculation stage. All items which require a separate delivery charge will still count towards the free delivery bands but may add a 3-5 day delay to the order dispatch date.
Travfurler Ltd reserve the right to amend or cancel these bands at any given time.

Shipping calculations & charges
Estimates can be found within this policy (at the bottom), however due to the calculations required around weight and specific delivery address, the most accurate place to check is the shipping calculation stage within checkout. For this simply add your items to basket, input your address and the delivery charges will automatically update allowing you to select your preferred method.

Address formats, contact details & restricted Items
You must ensure the correct address format and contact details are provided to us at the time of order and that you are not purchasing restricted items for the destination country. We will always endeavour to check for potential issues; however, we cannot be held responsible for incorrect address data, incorrect contact details or restricted items being purchased. Should one of these scenarios occur, there will be no refund or compensation provided for shipping costs (original, return and/or re-posts) nor for scenarios where customs may dispose of parcels. The best way to check you are meeting the destination countries shipping guidelines is to check the relevant shipping guide found here: Country guides.

Customs duties & taxes
Since we have no control over country border charges, we are unable to estimate customs duties and taxes within our product or shipping pricing currently. Therefore, you as the customer are responsible for your own countries customs duties and taxes charged at the time of customs release, delivery or collection. Please bear this in mind when placing international orders. If you are unsure on whether you will be subject to customs fees, we would recommend contacting your local customs office for more information before placing your order. If you choose to refuse the customs fees and the parcel is returned to us, the shipping costs will not be refunded, and a handling fee may be deducted from your refund.
National Customs Websites can be found here for information purposes. 

Shipping breakdown:  

UK Delivery Options

FREE UK Tracked 48 Hour Delivery (2 Working Days) - spend over £50 (or local currency equivalent)

Tracked 24 Hour (Next Working Day Delivery Aim):

UK Tracked 24 Hour (Next Working Day) 0g-50g £4.25
UK Tracked 24 Hour (Next Working Day) 51g-1000g £5.75
UK Tracked 24 Hour (Next Working Day) 1001g-2000g £8.00
UK Tracked 24 Hour (Next Working Day) 2001g and up £18.25


Tracked 48 Hour (2 Working Day Delivery Aim):

UK Tracked 48 Hour (2 Working Days) 0g-50g £3.75
UK Tracked 48 Hour (2 Working Days) 51g-2000g £5.00
UK Tracked 48 Hour (2 Working Days) 2001g and up £10.75


First Class 1-2 days Delivery Aim (Non-Tracked):

UK First Class (Next Working Day) 0g-50g £1.00
UK First Class (Next Working Day) 51g-1000g £4.00
UK First Class (Next Working Day) 1001g-2000g £5.75
UK First Class (Next Working Day) 2001g and up £16.00


Second Class - 3 days Delivery Aim (Non-Tracked):

UK Second Class (2 Working Days) 0g-50g £0.75
UK Second Class (2 Working Days) 51g-2000g £3.25
UK Second Class (2 Working Days) 2001g and up £9.00


Europe Delivery Options

Europe Tracked 3-12 days Delivery Aim:

Europe Tracked 3-12 Working Days 0g-50g £7.00
Europe Tracked 3-12 Working Days 51g-100g £10.00
Europe Tracked 3-12 Working Days 101g-250g £10.25
Europe Tracked 3-12 Working Days 251g-500g £11.75
Europe Tracked 3-12 Working Days 501g-750g £12.75
Europe Tracked 3-12 Working Days 751g-1000g £13.75
Europe Tracked 3-12 Working Days 1001g-1250g £14.00
Europe Tracked 3-12 Working Days 1251g-1500g £14.75
Europe Tracked 3-12 Working Days 1501g-2000g £15.25
Europe Tracked 3-12 Working Days 2001g and up £35.00


Europe Standard 5-20 days Delivery Aim (Non-Tracked):

Europe Standard 5-20 Working Days 0g-50g £2.00
Europe Standard 5-20 Working Days 51g-100g £5.75
Europe Standard 5-20 Working Days 101g-250g £6.00
Europe Standard 5-20 Working Days 251g-500g £7.75
Europe Standard 5-20 Working Days 501g-750g £9.00
Europe Standard 5-20 Working Days 751g-1000g £10.00
Europe Standard 5-20 Working Days 1001g-1250g £11.00
Europe Standard 5-20 Working Days 1251g-1500g £12.00
Europe Standard 5-20 Working Days 1501g-2000g £13.00
Europe Standard 5-20 Working Days 2001g and up £28.00


Europe Economy 2-5 weeks Delivery Aim (Non-Tracked):

Europe Economy 2-5 weeks 0g-50g £3.25
Europe Economy 2-5 weeks 51g-100g £5.00
Europe Economy 2-5 weeks 101g-250g £5.50
Europe Economy 2-5 weeks 251g-500g £7.80
Europe Economy 2-5 weeks 501g-750g £9.00
Europe Economy 2-5 weeks 751g-1000g £9.75
Europe Economy 2-5 weeks 1001g-1250g £10.80
Europe Economy 2-5 weeks 1251g-1500g £12.00
Europe Economy 2-5 weeks 1501g-1750g £13.00
Europe Economy 2-5 weeks 1751g-2000g £13.20
Europe Economy 2-5 weeks 2001g and up £22.50


Other International Delivery

Worldwide Tracked 5-12 days Delivery Aim:

Worldwide Tracked 5-12 Working Days 0g-50g £9.75
Worldwide Tracked 5-12 Working Days 51g-100g £12.75
Worldwide Tracked 5-12 Working Days 101g-250g £14.00
Worldwide Tracked 5-12 Working Days 251g-500g £18.50
Worldwide Tracked 5-12 Working Days 501g-750g £21.25
Worldwide Tracked 5-12 Working Days 751g-1000g £24.50
Worldwide Tracked 5-12 Working Days 1001g-1250g £26.75
Worldwide Tracked 5-12 Working Days 1251g-1500g £29.25
Worldwide Tracked 5-12 Working Days 1501g-2000g £31.00
Worldwide Tracked 5-12 Working Days 2001g and up £42.00


Worldwide Standard 7-20 days Delivery Aim (Non-Tracked):

Worldwide Standard 7-20 Working Days 0g-50g £3.00
Worldwide Standard 7-20 Working Days 51g-100g £9.00
Worldwide Standard 7-20 Working Days 101g-250g £10.50
Worldwide Standard 7-20 Working Days 251g-500g £16.50
Worldwide Standard 7-20 Working Days 501g-750g £19.00
Worldwide Standard 7-20 Working Days 751g-1000g £23.00
Worldwide Standard 7-20 Working Days 1001g-1250g £26.25
Worldwide Standard 7-20 Working Days 1251g-1500g £29.00
Worldwide Standard 7-20 Working Days 1501g-2000g £30.25
Worldwide Standard 7-20 Working Days 2001g and up £35.00


Worldwide Economy 6-12 weeks Delivery Aim (Non-Tracked):

Worldwide Economy 6-12 weeks 0g-50g £3.25
Worldwide Economy 6-12 weeks 51g-100g £5.00
Worldwide Economy 6-12 weeks 101g-250g £5.50
Worldwide Economy 6-12 weeks 251g-500g £7.75
Worldwide Economy 6-12 weeks 501g-750g £9.00
Worldwide Economy 6-12 weeks 751g-1000g £9.75
Worldwide Economy 6-12 weeks 1001g-1250g £10.75
Worldwide Economy 6-12 weeks 1251g-1500g £12.00
Worldwide Economy 6-12 weeks 1501g-1750g £13.00
Worldwide Economy 6-12 weeks 1751g-2000g £13.25
Worldwide Economy 6-12 weeks 2001g and up £28.00


Before placing an order, please ensure you have read our full shipping policy above and reach out to us at 
info@travfurler.com if you have any queries.

Refund Policy

Returns, Exchanges & Refund Policy

Whilst we hope you are happy with every purchase made at Travfurler, should you wish to return an item purchased from us, we will be happy to offer an exchange or refund the cost of the item. To apply for a return/refund please ensure you have read the full return, exchange and refund policy detailed below then contact us (info@travfurler.com) to begin the process.

- We offer a 30 day returns policy from the date of purchase (365 days for faulty or defective items).
- Within this timeframe returns can be processed for refunds and exchanges.
- Unless returning an incorrect, faulty, or damaged upon arrival item, your item must be unused (free from pet hair) and fit for re-sale. Including original packaging and in the same condition you received it.
- The approval and outcome of each return depends on the individual circumstances as listed within this policy.
- If the product returned is not in a fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item or offer a partial refund. This does not affect your statutory rights and excludes incorrect, faulty, or damaged upon arrival items.
- All refunds will be processed using the same method of payment used to place the order.
- We are not able to offer returns/refunds/exchanges on gift cards, sale items and perishable goods. As well as personalised, custom, or bespoke products unless incorrect, faulty, or damaged upon arrival.
All UK exchanges will be re dispatched with free delivery (once per customer, per order). 
- For refunds (excluding exchanges), postage charges are non-refundable and will therefore be deducted from your return. In the case of returned goods originally qualifying for free delivery, postal charges will be deducted as per the current rate. Should you require a breakdown on such charges, please request this at the time of opening a return with usA refund of delivery charges will only be given in the case of incorrect, damaged upon arrival or faulty goods. 

Partial Refunds
There are certain situations where returns may be refused, only partial refunds are approved or gift vouchers are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error upon arrival back to us
- Returns made 30 days after the date of purchase (excluding faulty or defective items)
- Sale items
- Approved returns, less original postage charges

Replacements & Exchanges
We work hard to ensure our products are of the highest quality, but on the rare occasion something goes wrong we will do everything we can to put it right. If an item is damaged upon arrival, faulty or defective we can either send out a brand-new replacement or provide a full refund. To process a replacement or full refund we will require a receipt or proof of purchase and evidence of the defect/damage.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return (excluding original shipping costs). Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges or gift vouchers may instead be reviewed on a case-by-case basis.  

Giftcards
Giftcards cannot be refunded.

Applying for a return/refund

To apply for a return/refund please ensure you have read the full return, exchange and refund policy detailed above then contact us (info@travfurler.com) to begin the process.

Once the request has been confirmed, you will need to:

- Pack the product in its original packaging.
- Pack the package to avoid damage during transit.
- Include a copy of your original delivery note or written details including your name, address, phone number, order number and details on the request including whether it is a refund or exchange request.
- Mail the item(s) to us at:
Travfurler Ltd, 103 Merryoak Road, Southampton, England, SO197QP
(Please do not send your purchase back to the manufacturer)
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you are shipping an item over £30, we would recommend using a trackable/signed-for shipping service or purchasing shipping insurance. Since we cannot guarantee that we will receive your returned item.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (payment method dependant). Alternatively, your exchange will be despatched.
- If you receive a refund, the cost of original shipping and payment provider fee's will be deducted from your refund.
- If your return is rejected, we will provide details of the reason along with next steps and remedial actions.

Late or missing refunds 
If you have not received a refund yet but are due one following our approval, please first check your bank account.  
Then contact your debit/credit card company, since it may take some time before your refund is officially posted. 
If they are unable to help you will need to contact your bank since there is often some processing time before a refund is posted. 
Finally, if you have done all of this and you still have not received your refund yet, please contact us at info@travfurler.com so we can investigate.

If you have any questions around this policy, please reach out to us at info@travfurler.com.

Preorders and Backorders

Sometimes we list items as out of stock, but available on preorder or backorder. This allows you to have a first look at what's due to arrive to us, snap up something you might be waiting for or place a direct order for a specific item you can't find anywhere else. The aim of this guide is to help explain the two terms and give an idea on timelines plus answer other frequently asked questions around these status'. 

Preorders (ETA: As per the due by (XX-XX-XX) date listed):
When an item is listed as 'COMING SOON! XX-XX-XX preorder', this item is on it's way to us and available to purchase on a preorder basis. This means you are able to purchase the item before it arrives to us, thus ensuring you are the first in line to receive it. The due by date is given as an approximation on when the item should arrive to us, thus giving an idea on when the item will ship onto you. Once the purchase is made, the order will be placed on-hold until the pre-ordered product arrives and can be shipped on (via the shipping method selected at checkout). 

Backorders (ETA: Usually 2-4 weeks):
When an item is listed as 'OUT OF STOCK! Available on backorder', this means the item will be added to our next order placed with the related supplier once your purchase is made. Which means you are able to purchase exactly the colour/size/style item you would like, even when out of stock. Usually this is a 2-4 week process however it is always best to check with us at info@travfurler.com before purchase for a more specific timeline since stock levels and frequencies fluctuate throughout the year. Once the purchase is made, the order will be placed on-hold until the back ordered product arrives and can be shipped on (via the shipping method selected at checkout). 

Our aim with offering these two services is to help us provide you with the exact products you want and love as well as making our processes as transparent as possible.

We hope this breakdown is useful, however if you do have any further questions please reach out to us as we're happy to help!