Rukka Mission Dog Collar With Handle
A durable collar for large dogs. Wearing the wide neoprene-padded collar feels good to the dog. The collar has a sturdy handle for increased controllability and it can easily be adjusted with the touch-fastener. The collar also has a simple but durable metal buckle. The collar has reflective stitching and logo.
Rukka Mission Collar
- A durable collar for large dogs
- Padded inner part
- Durable handle
- Adjustable size
- Metal buckle closure
- Reflective details
Rukka Pets Collar For Dogs With Handle
|Size||Neck||Webbing Width||Weight Limit|
|S||40-47cm / 10-13.5"||50mm / 1 31/32"||Less than 70kg / 154lb|
|M||48-53cm / 13.5-17.5"||50mm / 1 31/32"||Less than 70kg / 154lb|
|L||54-61cm / 17.5-21.5"||50mm / 1 31/32"||Less than 70kg / 154lb|
Latest recommended posting dates for Christmas (national and international) can be found here.
- We fulfil and ship orders daily, Monday-Friday excluding bank holidays.
- We offer free Tracked-48 hour delivery for spends over £50 within the UK.
- Basic shipping estimates (average parcel weight 250g-1500g):
- You must ensure the correct address format and contact details are provided to us at the time of order and that you are not purchasing restricted items for the destination country to aid with prompt delivery.
We fulfil and ship orders daily, 5 days a week (Monday-Friday) excluding bank holidays. Although we fulfil and ship across most of the week, please note we have a same-day dispatch cut off time (below) plus some couriers and manufacturers/suppliers have fluctuating non-postal days, such as weekends. Therefore any orders made after 4pm UK time Monday-Friday may process that day but will not start shipping until the following working day.
Order before 12pm UK time, Monday-Friday for our same-day dispatch aim. We recommend contacting us if this is required, since it is not a guaranteed service. Our same day despatch does not include personalised items such as pet tags, pre-order/backorder items or items which require shipment directly from the manufacturer or supplier. Orders including the above may be placed on-hold or shipped separately.
Upon a pre-order item or backorder item being purchased (as listed on the product page), the order is placed on-hold until the item arrives to us and the order is then shipped ASAP. Updates will be provided along the way including the estimation and as always, confirmation will be sent once the item has shipped. Further information on pre-order and backorder items can be found here.
All shipment timelines provided within this policy are delivery aims unless otherwise stated as guaranteed. When there are scenarios outside of our or our couriers’ control such as national and international bank holidays, adverse weather conditions or country-wide border changes/extended customs processing times, there may be a risk of delays in delivery to the destination. We are unable to offer refunds or compensation for "late" deliveries in these circumstances.
Once the minimum order spend has been met for the country you require shipment too, the free delivery band will become available in your basket.
These bands are:
UK – Spend over £50 to receive free Tracked-48 hour UK delivery (2-3 working day aim)
Travfurler Ltd reserve the right to amend or cancel these bands at any given time.
Estimates can be found within this policy (at the bottom), however due to the calculations required around weight and specific delivery address, the most accurate place to check is the shipping calculation stage within checkout. For this simply add your items to basket, input your address and the delivery charges will automatically update allowing you to select your preferred method.
You must ensure the correct address format and contact details are provided to us at the time of order and that you are not purchasing restricted items for the destination country. We will always endeavour to check for potential issues; however, we cannot be held responsible for incorrect address data, incorrect contact details or restricted items being purchased. Should one of these scenarios occur, there will be no refund or compensation provided for shipping costs (original, return and/or re-posts) nor for scenarios where customs may dispose of parcels. The best way to check you are meeting the destination countries shipping guidelines is to check the relevant shipping guide found here: Country guides.
Since we have no control over country border charges, we are unable to estimate customs duties and taxes within our product or shipping pricing currently. Therefore, you as the customer are responsible for your own countries customs duties and taxes charged at the time of customs release, delivery or collection. Please bear this in mind when placing international orders. If you are unsure on whether you will be subject to customs fees, we would recommend contacting your local customs office for more information before placing your order. If you choose to refuse the customs fees and the parcel is returned to us, the shipping costs will not be refunded, and a handling fee may be deducted from your refund.
National Customs Websites can be found here for information purposes.
UK Delivery Options
FREE UK Tracked 48 Hour Delivery (2-3 Working Days) - spend over £50 (or local currency equivalent)
Tracked 24 Hour (Next Working Day Delivery Aim) - Up to £100 Compensation Cover:
|UK Tracked 24 Hour (Next Working Day)||0g-50g||£4.25|
|UK Tracked 24 Hour (Next Working Day)||51g-1000g||£5.75|
|UK Tracked 24 Hour (Next Working Day)||1001g-2000g||£8.00|
|UK Tracked 24 Hour (Next Working Day)||2001g and up||£18.25|
Tracked 48 Hour (2 Working Day Delivery Aim) - Up to £100 Compensation Cover:
|UK Tracked 48 Hour (2 Working Days)||0g-50g||£3.75|
|UK Tracked 48 Hour (2 Working Days)||51g-2000g||£5.00|
|UK Tracked 48 Hour (2 Working Days)||2001g and up||£10.75|
First Class 1-2 days Delivery Aim (Non-Tracked) - Up to £20 Compensation Cover:
|UK First Class (Next Working Day)||0g-50g||£1.00|
|UK First Class (Next Working Day)||51g-1000g||£4.00|
|UK First Class (Next Working Day)||1001g-2000g||£5.75|
|UK First Class (Next Working Day)||2001g and up||£16.00|
Second Class - 3 days Delivery Aim (Non-Tracked) - Up to £20 Compensation Cover:
|UK Second Class (2 Working Days)||0g-50g||£0.75|
|UK Second Class (2 Working Days)||51g-2000g||£3.25|
|UK Second Class (2 Working Days)||2001g and up||£9.00|
Europe Delivery Options
Europe Tracked 3-12 days Delivery Aim - Up to £50 Compensation Cover:
|Europe Tracked 3-12 Working Days||0g-50g||£7.00|
|Europe Tracked 3-12 Working Days||51g-100g||£10.00|
|Europe Tracked 3-12 Working Days||101g-250g||£10.25|
|Europe Tracked 3-12 Working Days||251g-500g||£11.75|
|Europe Tracked 3-12 Working Days||501g-750g||£12.75|
|Europe Tracked 3-12 Working Days||751g-1000g||£13.75|
|Europe Tracked 3-12 Working Days||1001g-1250g||£14.00|
|Europe Tracked 3-12 Working Days||1251g-1500g||£14.75|
|Europe Tracked 3-12 Working Days||1501g-2000g||£15.25|
|Europe Tracked 3-12 Working Days||2001g and up||£35.00|
Europe Standard 5-20 days Delivery Aim (Non-Tracked) - Up to £20 Compensation Cover:
|Europe Standard 5-20 Working Days||0g-50g||£2.00|
|Europe Standard 5-20 Working Days||51g-100g||£5.75|
|Europe Standard 5-20 Working Days||101g-250g||£6.00|
|Europe Standard 5-20 Working Days||251g-500g||£7.75|
|Europe Standard 5-20 Working Days||501g-750g||£9.00|
|Europe Standard 5-20 Working Days||751g-1000g||£10.00|
|Europe Standard 5-20 Working Days||1001g-1250g||£11.00|
|Europe Standard 5-20 Working Days||1251g-1500g||£12.00|
|Europe Standard 5-20 Working Days||1501g-2000g||£13.00|
|Europe Standard 5-20 Working Days||2001g and up||£28.00|
Europe Economy 2-5 weeks Delivery Aim (Non-Tracked) - Up to £20 Compensation Cover:
|Europe Economy 2-5 weeks||0g-50g||£3.25|
|Europe Economy 2-5 weeks||51g-100g||£5.00|
|Europe Economy 2-5 weeks||101g-250g||£5.50|
|Europe Economy 2-5 weeks||251g-500g||£7.80|
|Europe Economy 2-5 weeks||501g-750g||£9.00|
|Europe Economy 2-5 weeks||751g-1000g||£9.75|
|Europe Economy 2-5 weeks||1001g-1250g||£10.80|
|Europe Economy 2-5 weeks||1251g-1500g||£12.00|
|Europe Economy 2-5 weeks||1501g-1750g||£13.00|
|Europe Economy 2-5 weeks||1751g-2000g||£13.20|
|Europe Economy 2-5 weeks||2001g and up||£22.50|
Other International Delivery
Worldwide Tracked 5-12 days Delivery Aim - Up to £50 Compensation Cover:
|Worldwide Tracked 5-12 Working Days||0g-50g||£9.75|
|Worldwide Tracked 5-12 Working Days||51g-100g||£12.75|
|Worldwide Tracked 5-12 Working Days||101g-250g||£14.00|
|Worldwide Tracked 5-12 Working Days||251g-500g||£18.50|
|Worldwide Tracked 5-12 Working Days||501g-750g||£21.25|
|Worldwide Tracked 5-12 Working Days||751g-1000g||£24.50|
|Worldwide Tracked 5-12 Working Days||1001g-1250g||£26.75|
|Worldwide Tracked 5-12 Working Days||1251g-1500g||£29.25|
|Worldwide Tracked 5-12 Working Days||1501g-2000g||£31.00|
|Worldwide Tracked 5-12 Working Days||2001g and up||£42.00|
Worldwide Standard 7-20 days Delivery Aim (Non-Tracked) - Up to £20 Compensation Cover:
|Worldwide Standard 7-20 Working Days||0g-50g||£3.00|
|Worldwide Standard 7-20 Working Days||51g-100g||£9.00|
|Worldwide Standard 7-20 Working Days||101g-250g||£10.50|
|Worldwide Standard 7-20 Working Days||251g-500g||£16.50|
|Worldwide Standard 7-20 Working Days||501g-750g||£19.00|
|Worldwide Standard 7-20 Working Days||751g-1000g||£23.00|
|Worldwide Standard 7-20 Working Days||1001g-1250g||£26.25|
|Worldwide Standard 7-20 Working Days||1251g-1500g||£29.00|
|Worldwide Standard 7-20 Working Days||1501g-2000g||£30.25|
|Worldwide Standard 7-20 Working Days||2001g and up||£35.00|
Worldwide Economy 6-12 weeks Delivery Aim (Non-Tracked) - Up to £20 Compensation Cover:
|Worldwide Economy 6-12 weeks||0g-50g||£3.25|
|Worldwide Economy 6-12 weeks||51g-100g||£5.00|
|Worldwide Economy 6-12 weeks||101g-250g||£5.50|
|Worldwide Economy 6-12 weeks||251g-500g||£7.75|
|Worldwide Economy 6-12 weeks||501g-750g||£9.00|
|Worldwide Economy 6-12 weeks||751g-1000g||£9.75|
|Worldwide Economy 6-12 weeks||1001g-1250g||£10.75|
|Worldwide Economy 6-12 weeks||1251g-1500g||£12.00|
|Worldwide Economy 6-12 weeks||1501g-1750g||£13.00|
|Worldwide Economy 6-12 weeks||1751g-2000g||£13.25|
|Worldwide Economy 6-12 weeks||2001g and up||£28.00|
Before placing an order, please ensure you have read our full shipping policy above and reach out to us at email@example.com if you have any queries.
Returns, Exchanges & Refund Policy
- Returns can only be opened within 14 day's from the date of goods being received.
- Returned goods must then be received by us within 14 day's after the return opening date.
- To open a return, you must inform us via email at firstname.lastname@example.org within 14 days of receipt of your goods and include your order number, name and address in the email.
- When sending items back to us, include written details of your name, order number and details on whether you would like a refund or to exchange.
- Your item must be unused and fit for re-sale (clean, free from pet hair). Including original packaging, with tags attached and in the same condition you received it. Products not adhering to this policy and not being returned in a new condition, may result in an additional cleaning/processing fee of up to 20% of the item’s retail value offered at our discretion.
- If the product returned is not in a fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item or offer a partial refund. This does not affect your statutory rights and excludes incorrect, faulty, or damaged upon arrival items.
- All refunds will be processed using the same method of payment used to place the order.
- We are not able to offer returns/refunds/exchanges on gift cards and perishable goods. As well as personalised, custom or bespoke products unless incorrect, faulty, or damaged upon arrival.
- All UK exchanges will be re dispatched with free delivery (once per customer, per order). Excludes Sale Items.
- For refunds, postage charges are non-refundable and will therefore be deducted from your return. In the case of returned goods originally qualifying for free delivery, a £5 postal charge will be deducted (£10 in the case of bulky/heavy items). A refund including delivery charges will only be given in the case of incorrect, damaged upon arrival or faulty goods.
There are certain situations where returns may be refused, only partial refunds are approved or gift vouchers are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error upon arrival back to us
- Approved returns, less original postage charges
We work hard to ensure our products are of the highest quality, but on the rare occasion something goes wrong we will do everything we can to put it right. If an item is damaged upon arrival, faulty or defective we can either send out a brand-new replacement or provide a refund. To process a replacement or full refund we will require a receipt or proof of purchase and evidence of the defect/damage.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return (excluding original shipping costs). Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.
Giftcards cannot be refunded.
Applying for a return/refund
Once the request has been confirmed, you will need to:
- Pack the package to avoid damage during transit.
- Include a copy of your original delivery note or written details including your name, address, phone number, order number and details on the request including whether it is a refund or exchange request.
- Mail the item(s) to us at:
Travfurler Ltd, 103 Merryoak Road, Southampton, England, SO197QP
(Please do not send your purchase back to the manufacturer)
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you are shipping an item over £30, we would recommend using a trackable/signed-for shipping service or purchasing shipping insurance. Since we cannot guarantee that we will receive your returned item.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (payment method dependant). Alternatively, your exchange will be despatched.
- If you receive a refund, the cost of original shipping will be deducted from your refund.
- If your return is rejected, we will provide details of the reason along with next steps and remedial actions.
If you have not received a refund yet but are due one following our approval, please first check your bank account.
Then contact your debit/credit card company, since it may take some time before your refund is officially posted.
If they are unable to help you will need to contact your bank since there is often some processing time before a refund is posted.
Finally, if you have done all of this and you still have not received your refund yet, please contact us at email@example.com so we can investigate.
If you have any questions around this policy, please reach out to us at firstname.lastname@example.org.
When an item is listed as 'COMING SOON! XX-XX-XX preorder', this item is on it's way to us and available to purchase on a preorder basis. This means you are able to purchase the item before it arrives to us, thus ensuring you are the first in line to receive it. The due by date is given as an approximation on when the item should arrive to us, thus giving an idea on when the item will ship onto you. Once the purchase is made, the order will be placed on-hold until the pre-ordered product arrives and can be shipped on (via the shipping method selected at checkout).
When an item is listed as 'OUT OF STOCK! Available on backorder', this means the item will be added to our next order placed with the related supplier once your purchase is made. Which means you are able to purchase exactly the colour/size/style item you would like, even when out of stock with us. Usually this is a 1-2 week process however it is always best to check with us at email@example.com before purchase for a more specific timeline since stock levels and frequencies fluctuate throughout the year. Once the purchase is made, the order will be placed on-hold until the back ordered product arrives and can be shipped on (via the shipping method selected at checkout).