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      Description

      Adventure Cat Hamper -  Travel Essentials 

      An adventure cat hamper of essential cat travel products bundled together to give you everything you need to get travelling with your adventure cat.

      To view the travel essentials bundle  - Please click on the features below.

      Included in the cat travel bundle is a pet first aid kit, four travel kitty litter trays, a high-visibility reflective cat collar, a reflective cat bandana plus much more adventure cat gear to get you started out or expand your cat-venturing essentials list. 

      To choose your bundle:
      1. Measure your cat's neck and weight.
      2. Based on your cat's weight, select a bundle option: 
      Small bundle: best for XS-M cats (up to 8kg)
      Medium bundle:
       best for M-L cats (up to 12kg)

      Large bundle: best for L cats (up to 20kg)
      3. Upon placing your order, add your adventure cat's name, breed, weight, gender and neck measurements to the note box in the basket.
      or 
      After placing your order, email your adventure cat's name, breed, weight, gender and neck measurements to us at info@travfurler.com. 

      To view the bundle contents - Please click on the features below.

      Features

      Travelling with Pets | Cat Travel Essentials Bundle Contents

      Whether you're just starting out with your adventure cat, or looking to expand your cat travel range, this essential cat travel bundle kit will give you exactly what you need to make the most of your time together.

      - Reflective High-visibility cat collar with safety buckle and bell RRP £4.99:
      A high visibility and reflective cat collar in vivid green. Including a free detachable bell to protect wildlife and a breakaway buckle so your cat can easily escape any snags whilst climbing.

      - 4 x Bio-degradable travel kitty litter trays RRP £2.50:
      Fully biodegradable travel cat litter trays which are lightweight and packed flat for easy storage and transport. Once at your new destination they're quick and easy to assemble and can last up to 10 days. 

      - Travel-eze cat travel sickness tablets RRP £3.60:
      Natural herbal tablets to help cats travel by reducing the effects of motion sickness. Given as complimentary feeding 30 minutes before travelling, the tablets get to work immediately and can be repeated on longer journeys when stopping for a break. 

      - Travel pet first aid kit RRP £15.99:
      A small water-resistant and re-usable first aid bag with grip handle, packed full of 22 pet first aid supplies with space to add extras. Human grade and gives you all you need to treat your pet quickly and safely should they suffer a cut, bruise or strain.

      - Travfurler travel pet water bottle RRP £13.99:
      Our lightweight and durable, stainless steel pet water bottle features a patented slow-release sipper design which reduces water waste and spills and means it can be used as both a dog water bottle and a cat water bottle. The pet bottle also features a carabiner clip so it can be clipped to your bag or belt, leak-proof screw-lids (that double as a bowl) and BPA free plastic to keep your pet's water fresh and clean.

      - Nilaqua waterless pet shampoo - Mulberry fragrance RRP £5.99:
      Hypoallergenic, PH balanced and contains no alcohol
      The Nilaqua dry pet shampoo effectively cleans your pet without water which is perfect for when there is no bath/shower available or groomers nearby. Since no water is needed, the cat and dog shampoo is great for reducing water mess and freshening your pet up on the go whilst leaving a lovely mulberry scent.

      - Collapsible pet travel bowl RRP £4.99-£9.99:
      Feed, fold and go with the Beco Pets collapsible pet travel bowls. Simple to use as travel cat bowls and travel dog bowls, easy to collapse and clean and lightweight and sturdy for travel. The travel pet bowls feature side grip-handles, are made from BPA free silicone and are available in three sizes and a choice of three colours.

      - Pet poop bags (60) travel pack RRP £2.99:
      Eco-friendly strong, degradable and unscented pet poop bags. Featuring PET recyclable plastic and a D2W degrading agent, provided as a one-month supply travel pack in fully recycled packaging.

      - (Reflective) Travfurler cat bandana RRP £4.99-£6.49:
      The reflective Travfurler pet bandana is lightweight and comfortable, available in two fitting options for collars or over harnesses and features our unique catchphrase made just for your adventure pet. During winter we provide the reflective version of our bandana within this bundle, so your pet can easily be seen whilst out on low-light adventures. If you would prefer the standard version for summer (which can be soaked in water and used as a cooling bandana) please let us know in the basket notes box.

      - Tick Pick RRP £3.99:
      TickPick by LongPaws is a simple, easy to use tick remover that you can carry on your key-chain that has been tried, tested and endorsed by vets. This means whilst out on adventures with your pet you can quickly and safely remove the nasty creatures.

      - Pet Remedy travel essentials pet calming kit RRP £8.99:
      This travel-sized kit contains both a pet calming spray and pet calming wipes, both infused with the patented all natural Pet Remedy solution. Great to have on standby and in the case of a unexpected or stressful situation, simply wipe or spray (onto the Travfurler bandana provided in this bundle) and watch the calming effects quickly get to work.

      - Travfurler pet ID tag RRP £7.99:
      The durable and lightweight pet ID tag with crisp display and easy to read text is a must for in case your pet is ever lost or stolen whilst out adventuring. There is space on the back to add free personalisation including contact details such as address, contact number or chip details so your pet can always find their way back to you.

      Upgrade options:

      *Tractive GPS cat tracker RRP £42.99:
      Tractive pet trackers use GPS signal to track your pet and allow you to monitor their activity and movements in many countries from your smartphone or browser. Each device is waterproof, shock-resistant and light. Please note subscription charges apply, choose a plan from £3.33 upon setting up the device.  

      *Flexi classic retractable cord leash (black) RRP £9.99-£24.00:
      Flexi retractable leashes never slacken as they are always subject to slight tension. With the help of the integrated braking system you are always able to guide and command your dog or cat. By pushing the brake button with your thumb and a slight pull on the leash you give your pet short orders or lead them back to you. The NEW CLASSIC Flexi retractable pet leashes combine modern features and accessories whilst still providing the traditional advantages of a Flexi. Therefore making it the classic extendable cat or dog leash for exercise whilst still giving them room to roam in a safe manner.  

      Sizing & Specs

      Travel Bundle Specifications 

      To choose your bundle:
      1. Measure your cat's neck and weight.
      2. Based on your cat's weight, select a bundle option: 
      Small bundle: best for XS-M cats (up to 8kg)
      Medium bundle:
       best for M-L cats (up to 12kg)

      Large bundle: best for L cats (up to 20kg)
      3. Upon placing your order, add your adventure cat's name, breed, weight, gender and neck measurements to the note box in the basket.
      or 
      After placing your order, email your adventure cat's name, breed, weight, gender and neck measurements to us at info@travfurler.com. 

      - Reflective High-visibility cat collar with safety buckle and bell RRP £4.99:

      Size: 30-35cm

      - 4 x Bio-degradable travel kitty litter trays:

      Dimensions: 39x31x7.5cm (15x12x3")

      - Travel pet first aid kit RRP £15.99:

      Size: H14cm x W11cm x D8cm

      - Travel-eze cat travel sickness tablets RRP £3.60:

      Contents: 35g
      Composition: 24 Tablets each containing Zingiber officinaie BP 150mg

      - Travel pet first aid kit RRP £15.99:

      Contents: 
      2 x Saline Pods 20ml
      1 x Medium Dressing Bandage with Ties
      1 x Large Dressing Bandage with Ties
      1 x Foil Blanket
      5 x Gauze Swabs
      1 x Microporous Tape
      1 x Conforming Pet Bandage
      2 x Pairs Vinyl Powdered Glove
      2 x Plastic Pouches
      4 x Alcohol-Free Cleansing Wipes
      1 x Scissors
      1 x Tweezers
      + room for additional small specialist items 

      - Travfurler travel pet water bottle RRP £13.99:

      Capacity: 500ml
      Made from: Stainless steel & BPA free plastic
      Dimensions: H20cm x W7cm 

      - Nilaqua waterless pet shampoo - Mulberry fragrance RRP £5.99:

      Size: 200ml
      Ingredients: Aqua (Water), TEA-Lauryl Sulfate, Propylene Glycol, Cocamidopropyl Betaine, Phenoxyethanol, Parfum, Alkene Glycol, Disodium EDTA
      Weight: 225g
      Dimensions: 6 × 6 × 16 cm

      - Collapsible pet travel bowl RRP £4.99-£9.99:

      Sizes available:
      S - 15 x 5 x 12cm | Capacity - 0.4L
      M - 18 x 6.5 x 15cm | Capacity - 0.75L
      L - 22 x 8 x 18cm | Capacity - 1.25L
      Collapsed height 2cm

      - Pet poop bags (60) travel pack RRP £2.99:

      Contents: 15 bags per roll x 4 rolls 
      Bag dimensions: 22.5 x 33cm
      Box dimensions: 3.5 x 15 x 8.5cm

      - (Reflective) Travfurler cat bandana RRP £4.99-£6.49:

      Made from: soft, comfortable polycotton and reflective vinyl
      On-the-collar (slip on collar pet bandana):
      XS - 10cm width, 8cm drop with a collar channel of 2.5cm
      S - 12cm width, 9.5cm drop with a collar channel of 3cm
      M - 19cm width, 11.5cm drop with a collar channel of 3cm
      L - 26cm width, 15cm drop with a collar channel of 4.5cm
      XL -35cm width, 20cm drop with a collar channel of 6.5cm
      Hook and loop (velcro pet bandana):
      S - 15cm-30cm
      M - 30cm-39cm
      L - 39cm-47cm
      XL - 47cm-62cm
      XXL - 60cm-74cm

      - Tick Pick RRP £3.99:

      Made from: Stainless steel
      Dimensions: L5.5cm x W2.5cm x H1.5mm

      - Pet Remedy travel essentials pet calming kit RRP £8.99:

      Made from: Natural calming herbs for dogs and essential oils including Valerian absolute oil, Sweet Basil and Clary Sage.
      Contents:

      1 x 15ml Pet Remedy de-stress and calming spray
      5 individual Pet Remedy pet calming wipes

      - Travfurler pet ID tag RRP £7.99:

      Made from: Nickel plated metal alloy
      Size options:
      Small = 24 mm (15/16") in diameter 
      Large = 32 mm (1 1/4") in diameter 

      Upgrade options:

      *Tractive GPS cat tracker RRP £42.99::
      Weight: 30g
      Coverage: These devices use GPS to connect to the 2G network, and will work in most places where your mobile network works. Unfortunately this version will likely not work in Canada, America or Australia due to 2G network availability (these countries use 5G). 

      *Flexi classic retractable cord leash (black) RRP £9.99-£24.00:

      Size guide:
      XS - Max. 8kg
      For little dogs, cats and other small animals up to a maximum of 8kg. 
      Extra small Flexi leash weight: 100g approximately
      S - Max. 12kg
      For dogs up to a maximum of 12kg. 
      Small Flexi leash weight: 160g approximately 
      M - Max. 20kg
      For dogs up to a maximum of 20kg. 
      Medium Flexi leash weight: 350g approximately 
      L - Max. 50kg
      For dogs up to a maximum of 50kg. 
      Large Flexi leash weight: 350g approximately 

      FAQ

      Can any items be removed/exchanged?

      Changes may be possible, please contact us at info@travfurler.com to discuss.

      How to choose your adventure cat hamper?

      To choose your bundle:
      1. Measure your cat's neck and weight.
      2. Based on your cat's weight, select a bundle option: 
      Small bundle: best for XS-M cats (up to 8kg)
      Medium bundle:
       best for M-L cats (up to 12kg)

      Large bundle: best for L cats (up to 20kg)
      3. Upon placing your order, add your adventure cat's name, breed, weight, gender and neck measurements to the note box in the basket.
      or 
      After placing your order, email your adventure cat's name, breed, weight, gender and neck measurements to us at info@travfurler.com. 

      How are the variable options selected?

      We select products based on the information you provide to us about your cat. If we feel the information is not enough or you don't provide us with the information, we will contact you on the contact information left at the time of order so please ensure the details left are correct. If you have any specific requests in terms of sizing or colour options, please just let us know by contacting us at info@travfurler.com

      Shipping Policy

       

      We ship nationally and internationally to customers all over the world daily via Royal Mail courier services, based upon order weight and destination. We will always ensure you know the cost of postage before you are asked for any payment information which means you will always have the option to choose your preferred delivery speed and related charge per order.

       

      Throughout the shipping process our responsive customer service team work directly with our couriers and are always available to assist you directly, therefore ensuring a reliable service with high satisfaction rates.

       

      Before placing an order, please ensure you have read our full shipping policy below and reach out to us at info@travfurler.com if you have any queries.

       

      Coronavirus Update: Due to current events, we would recommend a tracked service is selected. We are continuing to process and dispatch our orders on time however due to the pandemic there may be delays experienced throughout postal networks, both nationally and internationally (especially at the customs stage). We will do everything we can to work with our couriers and ensure as fast a service as possible, but during this time are unable to guarantee usual shipment time frames and delivery windows. More can be found on our Covid policy here.

       

      - We fulfil and ship orders daily, Monday-Saturday excluding bank holidays.

      - Our same-day dispatch* cut-off time is 11:30am UK time.

      - All shipping timelines provided are delivery aims unless otherwise stated.

      - We offer free standard delivery for spends over £30 within the UK, over £60 across Europe and over £120 worldwide.

      - Basic shipping estimates (average parcel weight 250g-1500g):

        UK EU WW
      2nd Class/Economy £3.25 £7-£12 £7-£13
      Standard  £4.00 £9-£13 £16-£29
      Tracked  £5.75 £10-£15 £18-£30

       

      - You must ensure the correct address format and contact details are provided to us at the time of order and that you are not purchasing restricted items for the destination country to aid with prompt delivery.

      - You as the customer are responsible for your own countries customs duties and taxes charged at the time of customs release, delivery, or collection.

      - In the case of failed delivery due to incorrect address information or contact details being provided, customs duties not being paid, or restricted items being purchased, no shipping refunds and/or compensation can be provided.

       

       

      When do we ship?
      We fulfil and ship orders daily from 7am-8pm, 7 days a week excluding bank holidays. Although we fulfil and ship across the full week, please note we have a guaranteed same-day dispatch cut off time (below) plus some couriers and manufacturers/suppliers have fluctuating non-postal days, such as weekends. For example, Royal Mail may receive your parcel on a Sunday, but will not necessarily process it for delivery until the following Monday or next working day.

       

      Same day dispatch*
      Order before 11:30am UK time for guaranteed same-day dispatch. Orders made after 11:30am UK time may be shipped the same day where possible, but we cannot guarantee this. Our same day despatch does not include personalised items such as pet tags, pre-order/backorder items or items which require shipment directly from the manufacturer or supplier. Orders including the above may be placed on-hold or shipped separately.

       

      Pre-order and backorder items
      Sometimes we list items as out of stock, but available on pre-order or backorder. This allows you to have a first look at what's due to arrive to us, snap up something you might be waiting for or place a direct order for a specific item you can't find anywhere else. Upon a pre-order item or backorder item being purchased, the order is placed on-hold until the item arrives to us and the order is then shipped ASAP. Updates will be provided along the way including the estimation and as always, confirmation will be sent once the item has shipped. Further information on pre-order and backorder items can be found here.

        

      Shipping timelines
      All shipment timelines provided within this policy are delivery aims unless otherwise stated as guaranteed. When there are scenarios outside of our or our couriers’ control such as national and international bank holidays, adverse weather conditions or country-wide border changes there may be a risk of delays in delivery to the destination.

       

      Free delivery bands*:
      Once the minimum order spend has been met for the country you require shipment too, the free delivery band will become available in your basket.
      These bands are:
      UK – Spend over £30 to receive free standard UK delivery (2-3 days)
      Europe – Spend over £60 (or European currency equivalent) to receive free European Delivery (3-5 days)
      Outside of Europe – Spend over £120 (or worldwide currency equivalent) to receive free Worldwide Delivery (5-7 days)

       

      *Same day dispatch and free delivery is not currently available on Animalarm, Ruff&Tumble drying coats, Petsports (Outside of the US), Canine&Co Christmas pet jumpers and may exclude bulky/heavy items, out of stock items/pre-orders or items which require shipment directly from the manufacturer. When additional charges are required (such as for the above products) these will be displayed in the basket at the shipping calculation stage. All items which require a separate delivery charge will still count towards the free delivery bands but may add a 3-5 day delay to the order despatch date.
      Travfurler Ltd reserve the right to amend or cancel these bands at any given time.

       

      Shipping calculations & charges
      Estimates can be found within this policy (at the bottom), however due to the calculations required around weight and delivery address, the most accurate place to check is the shipping calculation stage within checkout (add your items to basket, input your address and the delivery charges will automatically update allowing you to select your preferred method).

       

      Address formats, contact details & restricted Items
      You must ensure the correct address format and contact details are provided to us at the time of order and that you are not purchasing restricted items for the destination country. We will always endeavour to check for potential issues; however, we cannot be held responsible for incorrect address data, incorrect contact details or restricted items being purchased. Should one of these scenarios occur, there will be no refund or compensation provided for shipping costs (original, return and/or re-posts) nor for scenarios where customs may dispose of parcels. The best way to check you are meeting the destination countries shipping guidelines is to check the relevant shipping guide found here: Country guides.

       

      Customs duties & taxes
      Since we have no control over country border charges, we are unable to estimate customs duties and taxes within our product or shipping pricing currently. Therefore, you as the customer are responsible for your own countries customs duties and taxes charged at the time of customs release, delivery, or collection. Please bear this in mind when placing international orders. If you are unsure on whether you will be subject to customs fees, we would recommend contacting your local customs office for more information before placing your order. If you choose to refuse the customs fees and the parcel is returned to us, the shipping costs will not be refunded, and a handling fee may be deducted from your refund.
      National Customs Websites can be found here for information purposes. 

       

      Shipping breakdown:  

       

      UK Delivery Options

       

      FREE UK Delivery (2-3 days) - spend over £30 (or local currency equivalent)

       

      Tracked Next Working Day Delivery Aim:

      UK Tracked Next Working Day 0g-50g £4.25
      UK Tracked Next Working Day 51g-1000g £5.75
      UK Tracked Next Working Day 1001g-2000g £8.00
      UK Tracked Next Working Day 2001g and up £18.25

       

      Tracked 48 Hour Delivery Aim:

      UK Tracked 48 Hour 0g-50g £3.75
      UK Tracked 48 Hour 51g-2000g £5.00
      UK Tracked 48 Hour 2001g and up £10.75

       

      First Class 1-2 days Delivery Aim (Non-Tracked):

      UK First Class 1-2 days 0g-50g £1.00
      UK First Class 1-2 days 51g-1000g £4.00
      UK First Class 1-2 days 1001g-2000g £5.75
      UK First Class 1-2 days 2001g and up £16.00


      Second Class - 3 days Delivery Aim (Non-Tracked):

      UK Second Class 3 days 0g-50g £0.75
      UK Second Class 3 days 51g-2000g £3.25
      UK Second Class 3 days 2001g and up £9.00

       

      Europe Delivery Options

       

      FREE European Tracked Delivery (3-5 days) - spend over £60 (or local currency equivalent)

       

      Europe Tracked 3-5 days Delivery Aim:

      Europe Tracked 3-5 days 0g-50g £7.00
      Europe Tracked 3-5 days 51g-100g £10.00
      Europe Tracked 3-5 days 101g-250g £10.25
      Europe Tracked 3-5 days 251g-500g £11.75
      Europe Tracked 3-5 days 501g-750g £12.75
      Europe Tracked 3-5 days 751g-1000g £13.75
      Europe Tracked 3-5 days 1001g-1250g £14.00
      Europe Tracked 3-5 days 1251g-1500g £14.75
      Europe Tracked 3-5 days 1501g-2000g £15.25
      Europe Tracked 3-5 days 2001g and up £35.00


      Europe Standard 3-5 days Delivery Aim (Non-Tracked):

      Europe Standard 3-5 days 0g-50g £2.00
      Europe Standard 3-5 days 51g-100g £5.75
      Europe Standard 3-5 days 101g-250g £6.00
      Europe Standard 3-5 days 251g-500g £7.75
      Europe Standard 3-5 days 501g-750g £9.00
      Europe Standard 3-5 days 751g-1000g £10.00
      Europe Standard 3-5 days 1001g-1250g £11.00
      Europe Standard 3-5 days 1251g-1500g £12.00
      Europe Standard 3-5 days 1501g-2000g £13.00
      Europe Standard 3-5 days 2001g and up £28.00

       

       

      Europe Economy 2-5 weeks Delivery Aim (Non-Tracked):

      Europe Economy 2-5 weeks 0g-50g £3.25
      Europe Economy 2-5 weeks 51g-100g £5.00
      Europe Economy 2-5 weeks 101g-250g £5.50
      Europe Economy 2-5 weeks 251g-500g £7.80
      Europe Economy 2-5 weeks 501g-750g £9.00
      Europe Economy 2-5 weeks 751g-1000g £9.75
      Europe Economy 2-5 weeks 1001g-1250g £10.80
      Europe Economy 2-5 weeks 1251g-1500g £12.00
      Europe Economy 2-5 weeks 1501g-1750g £13.00
      Europe Economy 2-5 weeks 1751g-2000g £13.20
      Europe Economy 2-5 weeks 2001g and up £22.50

       

      Other International Delivery

       

      FREE worldwide tracked delivery (5-7 days) - spend over £120 (or local currency equivalent)

       

      Worldwide Tracked 5-7 days Delivery Aim:

      Worldwide Tracked 5-7 days 0g-50g £9.75
      Worldwide Tracked 5-7 days 51g-100g £12.75
      Worldwide Tracked 5-7 days 101g-250g £14.00
      Worldwide Tracked 5-7 days 251g-500g £18.50
      Worldwide Tracked 5-7 days 501g-750g £21.25
      Worldwide Tracked 5-7 days 751g-1000g £24.50
      Worldwide Tracked 5-7 days 1001g-1250g £26.75
      Worldwide Tracked 5-7 days 1251g-1500g £29.25
      Worldwide Tracked 5-7 days 1501g-2000g £31.00
      Worldwide Tracked 5-7 days 2001g and up £42.00


      Worldwide Standard 7 days Delivery Aim (Non-Tracked):

      Worldwide Standard 7 days 0g-50g £3.00
      Worldwide Standard 7 days 51g-100g £9.00
      Worldwide Standard 7 days 101g-250g £10.50
      Worldwide Standard 7 days 251g-500g £16.50
      Worldwide Standard 7 days 501g-750g £19.00
      Worldwide Standard 7 days 751g-1000g £23.00
      Worldwide Standard 7 days 1001g-1250g £26.25
      Worldwide Standard 7 days 1251g-1500g £29.00
      Worldwide Standard 7 days 1501g-2000g £30.25
      Worldwide Standard 7 days 2001g and up £35.00

       

       

      Worldwide Economy 6-12 weeks Delivery Aim (Non-Tracked):

      Worldwide Economy 6-12 weeks 0g-50g £3.25
      Worldwide Economy 6-12 weeks 51g-100g £5.00
      Worldwide Economy 6-12 weeks 101g-250g £5.50
      Worldwide Economy 6-12 weeks 251g-500g £7.75
      Worldwide Economy 6-12 weeks 501g-750g £9.00
      Worldwide Economy 6-12 weeks 751g-1000g £9.75
      Worldwide Economy 6-12 weeks 1001g-1250g £10.75
      Worldwide Economy 6-12 weeks 1251g-1500g £12.00
      Worldwide Economy 6-12 weeks 1501g-1750g £13.00
      Worldwide Economy 6-12 weeks 1751g-2000g £13.25
      Worldwide Economy 6-12 weeks 2001g and up £28.00

        

      Before placing an order, please ensure you have read our full shipping policy above and reach out to us at info@travfurler.com if you have any queries.

       

      Refund Policy

       

      Returns, Exchanges & Refund Policy

       

      Whilst we hope you are happy with every purchase made at Travfurler, should you wish to return an item purchased from us, we will be happy to refund the cost of the item or offer an exchange. To apply for a return/refund please ensure you have read the full return, exchange and refund policy detailed below then contact us (info@travfurler.com) to begin the process.

       

      - We offer a 30 day returns policy from the date of purchase (365 days for faulty or defective items).
      - Within this timeframe returns can be processed for refunds and exchanges.
      - Unless returning an incorrect, faulty, or damaged upon arrival item, your item must be unused (free from pet hair) and fit for re-sale. Including original packaging and in the same condition you received it.
      - The approval and outcome of each return depends on the individual circumstances as listed within this policy.
      - If the product returned is not in a fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item or offer a partial refund. This does not affect your statutory rights and excludes incorrect, faulty, or damaged upon arrival items.
      - All refunds will be processed using the same method of payment used to place the order.
      - All UK exchanges will be re dispatched with free delivery.
      - We are not able to offer returns/refunds/exchanges on gift cards, sale items and perishable goods. As well as personalised, custom, or bespoke products unless incorrect, faulty, or damaged upon arrival.
      - Postage charges are non-refundable and will be deducted from your refund. A refund of the original delivery charge and charge for returning will only be given in the case of incorrect, damaged upon arrival or faulty goods. 


      Partial Refunds

      There are certain situations where returns may be refused or only partial refunds or gift vouchers are granted:
      - Any item not in its original condition, is damaged or missing parts for reasons not due to our error upon arrival back to us
      - Returns made 30 days after the date of purchase (excluding faulty or defective items)
      - Sale items
       

      Replacements & Exchanges
      We work hard to ensure our products are of the highest quality, but on the rare occasion something goes wrong we will do everything we can to put it right. If an item is damaged upon arrival, faulty or defective we can either send out a brand-new replacement or provide a full refund. To process a replacement or full refund we will require a receipt or proof of purchase and evidence of the defect/damage.


      Gifts
       
      If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return (excluding original shipping costs). Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.


      Sale items

      Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges or gift vouchers may instead be reviewed on a case-by-case basis.  


      Giftcards

      Giftcards cannot be refunded.


      Applying for a return/refund

      To apply for a return/refund please ensure you have read the full return, exchange and refund policy detailed above then contact us (info@travfurler.com) to begin the process.
        
      Once the request has been confirmed, you will need to:

      - Pack the product in its original packaging.
      - Pack the package to avoid damage during transit.
      - Include a copy of your original delivery note or written details including your name, address, phone number, order number and details on the request including whether it is a refund or exchange request.
      - Mail the item(s) to us at:
      Travfurler Ltd, 103 Merryoak Road, Southampton, England, SO197QP
      (Please do not send your purchase back to the manufacturer)
      - You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
      - If you are shipping an item over £30, we would recommend using a trackable/signed-for shipping service or purchasing shipping insurance. Since we cannot guarantee that we will receive your returned item.
      - Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
      - If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (payment method dependant). Alternatively, your exchange will be despatched.
      - If you receive a refund, the cost of original shipping will be deducted from your refund.
      - If your return is rejected, we will provide details of the reason along with next steps and remedial actions.


      Late or missing refunds 

      If you have not received a refund yet but are due one following our approval, please first check your bank account.  
      Then contact your debit/credit card company, since it may take some time before your refund is officially posted. 
      If they are unable to help you will need to contact your bank since there is often some processing time before a refund is posted. 
      Finally, if you have done all of this and you still have not received your refund yet, please contact us at info@travfurler.com so we can investigate.


      If you have any questions around this policy, please reach out to us at info@travfurler.com.

       

      Pre-orders and Backorders

      Sometimes we list items as out of stock, but available on pre-order or backorder. This allows you to have a first look at what's due to arrive to us, snap up something you might be waiting for or place a direct order for a specific item you can't find anywhere else. The aim of this guide is to help explain the two terms and give an idea on timelines plus answer other frequently asked questions around these status'. 

      Pre-orders (ETA: Up to 2 weeks unless otherwise stated):
      When an item is listed as OUT OF STOCK - Available on pre-order (due by XXXXX), this item is on it's way to us and available to purchase on a pre-order basis. This means you are able to purchase the item before it arrives to us, thus ensuring you are the first in line to receive it. The due by date is given as an approximation on when the item should arrive to us, thus giving an idea on when the item will ship onto you. Once the purchase is made, the order will be placed on-hold until the pre-ordered product arrives and can be shipped on (via the shipping method selected at checkout). 

      Backorders (ETA: Usually 2-4 weeks):
      When an item is listed as OUT OF STOCK - Available on backorder, this means the item will be added to our next order placed with the related supplier once your purchase is made. Which means you are able to purchase exactly the colour/size/style item you would like, even when out of stock. Usually this is a 2-4 week process however it is always best to check with us at info@travfurler.com before purchase for a more specific timeline since stock levels and frequencies fluctuate throughout the year. Once the purchase is made, the order will be placed on-hold until the back ordered product arrives and can be shipped on (via the shipping method selected at checkout). 

      Our aim with offering these two services is to help us provide you with the exact products you want and love as well as making our processes as transparent as possible.

      We hope this breakdown is useful, however if you do have any further questions please reach out to us as we're happy to help!